Teller Cross Creek

Wells Fargo Bank•Fort Mill, SC

3d•Onsite

About The Position

Wells Fargo is seeking a Teller to join its National Branch Network. In this customer-focused, front-line role, the Teller supports customers’ everyday banking needs through in-branch interactions, accurately completing transactions and delivering a welcoming, reliable experience. The Teller is a primary point of contact for customers and represents the branch through attentive service, accuracy, and care. The role builds foundational retail banking skills. The Teller learns about customer needs, introduces relevant products, services, and digital tools at a high level, and connects customers with a banker for detailed product conversations. Working with branch teammates, the Teller supports smooth daily operations and a consistent, high-quality customer experience. Wells Fargo describes the position as a starting point for career growth, supported by training, coaching, and a team-based culture.

Requirements

At least 6 months of experience interacting with customers, or equivalent experience demonstrated through work, training, military experience, or education.
Ability to work a schedule that includes Saturdays.

Nice To Haves

Experience in customer-facing roles, with attention to detail and the ability to process transactions accurately across multiple systems in a fast-paced environment.
Strong verbal communication and active listening skills, including the ability to understand needs, ask effective questions, and explain solutions clearly.
Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
Cash-handling experience.
Ability to build accuracy, confidence, and consistency in customer transactions.
Professional, integrity-driven approach focused on building trust through reliable service.
Ability to recognize potential risk, ask questions, and appropriately escalate concerns.
Ability to understand customer needs, identify referral and service opportunities, and educate customers about digital banking tools.
Strong collaboration and relationship-building skills.
Organization and adaptability, including the ability to prioritize in a dynamic, customer-focused environment.
Ability to resolve routine customer concerns with sound judgment and professionalism.

Responsibilities

Accurately process routine transactions, including deposits, withdrawals, payments, and check cashing.
Welcome customers, understand their needs, and guide them to efficient banking options, including digital tools, self-service options, or the appropriate team member.
Listen to customers, build relationships, and connect them with relevant information, services, digital tools, or bankers.
Recognize potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
Complete transactional and operational activities accurately while exercising sound judgment and managing risk in accordance with policies and controls.
Communicate clearly, ask questions to clarify customer needs, and provide simple solutions or next steps.
Collaborate with branch teammates, follow leadership direction, and escalate complex situations as needed.
Resolve routine customer questions and concerns, escalating more complex issues to support timely resolution.
Follow applicable risk and compliance programs, policies, and procedures; identify and escalate issues and make sound risk decisions.