Donor Acquisition Specialist- Cross Creek

Goodwill Industries of Houston•Katy, TX

11h•Onsite

About The Position

The Donor Acquisition Specialist works at an Attended Donation Center (ADC) and provides donor service while accepting, sorting, and processing donations according to Goodwill Houston guidelines. The role follows GRATIS procedures, maintains accurate donation records, issues receipts, and helps ensure efficient, cost-effective operations that support Goodwill Houston’s mission. The position also assists with supplies, equipment, loading and unloading, safety, security, and janitorial work.

Requirements

Ability to communicate and interact well with a variety of personality types.
Excellent customer service skills.
Ability to work a flexible schedule.
Reliable transportation.
Ability to stand, twist, bend, squat, reach, kneel, push, and pull.
Ability to lift up to 40 pounds and occasionally lift or move items up to 100 pounds.
Ability to stand for extended periods.

Nice To Haves

Previous customer service experience.
Retail sales experience.
High school diploma or equivalent.

Responsibilities

Greet donors cheerfully and provide excellent customer service.
Follow GRATIS procedures when accepting donations: greet donors at their vehicles, provide printed receipts, assist with unloading and handling donations carefully, thank donors, invite them to return, and sort donations promptly into hardlines or softlines.
Collect donations using donation carts and sort them into categories.
Maintain accurate donation records and issue completed receipts to all donors.
Communicate clearly with the immediate manager, Transportation Department, and other key leadership personnel.
Help keep production supplies available.
Assist with loading and unloading donations and equipment as needed.
Assist with the security and safety of Goodwill Houston team members and property.
Perform necessary janitorial work and maintain clean, safe, and organized work areas and clear pathways to fire exits.
Report work incidents and injuries immediately.
Follow Goodwill Houston policies and procedures, loss prevention and safety regulations, guiding principles, and applicable laws and regulations.
Maintain professionalism, a friendly and cooperative attitude, punctuality, dependable attendance, and an appropriate appearance.
Adapt to change, multitask, make quick decisions, and work in a team-oriented, fast-paced environment.
Attend training sessions and participate in activities outside Goodwill Houston when asked.
Perform other duties as assigned by management.