Teller in Troup

Austin Bank•Troup, TX

3d•Onsite

About The Position

The Teller position is responsible for understanding and complying with regulatory requirements for financial transactions, most specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP) as it relates to specific job functions. This role exhibits superior customer service as an Austin Bank team member, demonstrating high-quality relationship-building techniques to ensure the customer receives the best possible solution to their banking and financial needs. The Teller helps promote a loyal relationship between the customer and Austin Bank and participates in developing a teamwork atmosphere with co-workers. The employee is responsible for staying abreast of company communications and taking advantage of appropriate communication channels regarding bank-related business matters. They will also develop personal skills and capabilities through on-going training and uphold and safeguard the organization's values, particularly relating to ethics, integrity, and confidentiality both internally and externally.

Requirements

Ability to read and comprehend simple instructions, short correspondences, and memos.
Effectively present information in one-on-one and small group situations to customers, clients, and other employees of the bank.
Ability to add, subtract, multiply and divide using whole numbers, common fractions and decimals.
Calculate simple mathematical equations as applicable.
Ability to operate a personal computer and use Bank systems software.
Ability to apply commonsense understanding to carry out detailed but involved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Regularly required to sit, stand, talk and hear.
Regularly required to use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms.
Frequently required to walk.
Must be able to regularly lift objects weighing 0 to 25 pounds.
Occasionally must lift 25 to 50 pounds.

Responsibilities

Greets customers and provides superior customer service.
Processes night depository, ATM, and Bank-by-mail deposits.
Receives checks and cash for deposit, verifies amount, examines checks for proper endorsements and issues receipt for deposit amount.
Places holds on checks accepted for deposits, if warranted, in accordance with regulations.
Cashes checks after verification of customer signatures and balances.
Obtains positive identification of payee.
Obtains information and completes Currency Transaction Reports for submission to BSA Officer.
Prepares Suspicious Activity Reports when applicable.
Maintains teller cash drawer within required limits.
Explains, promotes and/or sells bank products or services such as cashier’s checks, etc.
Maintains appropriate log of cash sale of Cashier’s Checks per requirements of Bank Secrecy Act.
Accepts loan payments.
Processes cash advances.
Places stop payments on checks, drafts, and ACH transactions as requested by customer.
Balances teller cash drawer and cash vault daily.
Accepts information for outgoing wire transfers.
Assists customers in preparing documentation on debit card disputes.
Assists in filing bank records/documentation.
Verifies next day new account information and account file maintenance.
Opens/processes mail as required.
Answers telephone calls taking messages, forwarding calls or providing assistance to customers.
Obtains information for outgoing wire transfers and processes in accordance to Wire Transfer procedures.
Maintains an organized, clutter-free and adequately supplied work area.
Cross-trains in other areas.
Maintains confidentiality at all times.
Reports to work regularly and promptly.
Contributes as a team player.
Enhances professional growth and development through participation in educational programs, current literature, and in-service meetings, etc.
Maintains established department and Bank policies, procedures and objectives and quality assurance.