Teller - Palm City

Seacoast Bank Careers•Palm City, FL

23h•Onsite

About The Position

This position is responsible for relationship building with customers, including preparing for interactions, building rapport, understanding financial goals, and matching customer needs to Seacoast Bank products and services. The role also involves explaining products and services, asking for referrals, exhibiting good listening skills, and responding promptly to customer needs. The Teller will also be involved in community events and collaborating with other associates. Operations include processing checks, cash, and negotiable instruments while adhering to bank policies and procedures, ensuring compliance with AML/BSA requirements, audit procedures, and security protocols. The Teller will also assist in remediating deficiencies, resolving customer concerns, balancing their cash drawer daily, and following management direction. Adherence to Seacoast Bank’s Code of Conduct and safety procedures is required. Vault responsibilities may be assigned.

Requirements

High School diploma or equivalent required.
Minimum of 6 months cash handling experience required.
Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours.
Demonstrate excellent communication (written and verbal) and interpersonal skills.
Able to work independently and exercise a high degree of initiative.
PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.

Nice To Haves

Minimum of 6 months previous experience in retail sales and/or financial services experience preferred.

Responsibilities

Exhibit consistent relationship building including preparing for various customer interactions, building rapport, and effectively utilizing questions to understand customer financial goals.
Match customer needs to Seacoast Bank products and services and confidently explain them.
Ask for referrals from new and existing customers.
Exhibit good listening skills and speak clearly and persuasively.
Respond promptly to customer needs and requests for service.
Quickly seek out appropriate people in more complex financial matters.
Balance business needs with customer requests while managing potential risk to the bank.
Embrace new technology and remain up to date on industry changes.
Participate in community, charitable or civic events.
Exhibit strong work ethics and teamwork, collaborating with other associates.
Develop an introductory understanding of consumer deposit and lending products and processes.
Develop proficiencies in outbound calling process.
Develop skills to identify referral opportunities with internal business partners.
Observe presentations regarding banking products/services through networking events.
Develop a strong understanding of Customer facing technology with the ability to discuss with and enroll customers in self-service products/processes.
Process checks, cash and the sale of negotiable instrument transactions adhering to the banks current policies and procedures.
Ensure branch adherence to AML/BSA requirements, audit procedures, operational procedures, dual control, security, Business Continuity, and all other regulated banking requirements.
Assists in remediating audit / scorecard / QC deficiencies.
Proactively helps to resolve customer concerns in a timely, professional and positive manner, escalating issues as needed.
Balance cash drawer daily and monitors own work for accuracy.
Follow instructions and responds to management direction to help resolve customer objections and solve problems.
Adhere to Seacoast Bank’s Code of Conduct.
Follow all safety and security procedures.
May be assigned vault responsibilities.