Teller Barnwell, SC

SRP FEDERAL CREDIT UNION•Barnwell, SC

7d•$17 - $17•Onsite

About The Position

Under the direction of the Branch Manager, Assistant Branch Manager, or Front-Line Service Supervisor, the Teller creates a positive and engaging member experience. The role receives and processes transactions from natural person members, guests, business members, and fiduciary accounts while providing excellent member service. The Teller promotes a positive image of the Credit Union inside and outside the workplace and offers products and services using a member benefit-based approach to help members pursue their financial goals. The position processes cash, checks, and other teller transactions accurately and efficiently; verifies endorsements and negotiability; follows check acceptance policies; obtains required approvals; and acts proactively to deter fraud. The Teller explains routine Credit Union services and policies, educates members about online and mobile banking, makes referrals, and supports member relationships through attentive communication and listening. The role also proofs work, reconciles daily transactions and balances cash and checks, and may provide teller coverage at other locations, assist in some MSR areas, mentor new employees, or back up the Front Line Service Supervisor. The Teller must comply with Credit Union policies, procedures, guidelines, service standards, and applicable Bank Secrecy Act, Patriot Act, and OFAC policies. There are no supervisory responsibilities. The role is full-time, day shift, at the Barnwell Branch in Barnwell, South Carolina. A high school diploma or GED and at least two years of member/customer service and cash-handling experience are required, along with completion of Teller Progression requirements for Teller Service Specialist. Pre-employment criminal background, credit, and drug screenings are required, and an offer is contingent on successfully completing them. Applicants must complete all required application sections; incomplete submissions will not be reviewed or considered.

Requirements

High school diploma or GED.
At least 2 years of member/customer service and cash-handling experience.
Completion of Teller Progression requirements for Teller Service Specialist.
Excellent math skills.
Authentic, outgoing, friendly, and approachable people skills.
Member- and mission-focused, with a passion for innovation and community impact.
Strong relationship-building skills.
Excellent written and verbal communication skills.
Active listening and ability to interpret information effectively.
Collaborative team mindset.
Organization and attention to detail.
Ability to multitask and prioritize in a fast-paced environment.
Adaptability and flexibility in changing situations.
Strong problem-solving and decision-making skills.
Initiative, creativity, follow-through, self-motivation, and a proactive approach.
Proficiency in Microsoft Office software, including Word, Excel, Outlook, and PowerPoint.
Basic accounting and balancing software knowledge.
Ability to use digital banking platforms, including online and mobile banking tools.
Experience with document imaging and scanning systems.
Knowledge of CRM software for member/customer interactions.
Proficiency in email and calendar management tools.
Basic troubleshooting ability for office equipment such as printers, scanners, and vault systems.
Awareness of security and fraud detection tools.
Ability to stand, use hands, reach with arms, walk, stoop, kneel, or crouch; occasional sitting, climbing, or balancing may be required.
Ability to lift up to 25 lbs.
Ability to communicate effectively in person, on the phone, and through digital channels.
Close, distance, and peripheral vision, depth perception, and focus adjustment.
Successful completion of required pre-employment criminal background, credit, and drug screenings.
Completion of all required sections of the application.

Nice To Haves

Experience with Symitar Episys Core Banking software or similar financial services systems.
Familiarity with cash-handling systems such as teller cash recyclers and cash counters.

Responsibilities

Offer Credit Union products and services to current and potential members using a member benefit-based approach.
Comply with Credit Union policies, procedures, guidelines, service standards, and Bank Secrecy Act, Patriot Act, and OFAC policies.
Represent the Credit Union professionally and courteously to members and potential members.
Provide prompt, efficient, accurate, and friendly service when processing transactions.
Refer, sell, and cross-sell Credit Union products and services to support members’ financial goals.
Process cash, check, and other teller transactions; verify endorsements and negotiability; follow check acceptance policies; obtain approvals when needed; and proactively deter fraud.
Ask questions, listen actively, communicate effectively, identify member needs, and make referrals to appropriate contacts.
Advise members about routine Credit Union services and policies, including the Credit Union philosophy.
Educate members about online and mobile banking services.
Proof posted work to improve accuracy and reduce errors.
Reconcile transactions at the end of each day, including balancing cash and checks.
Provide backup and relief for Tellers at other locations when needed.
Maintain a positive attitude and pleasant, professional demeanor, and build and maintain member relationships.
Work collaboratively and potentially mentor new employees.
Provide backup for the Front Line Service Supervisor as needed.
Cross-train in some MSR areas to assist members.
Perform other tasks assigned by appropriate line supervision.