Teller - Wadsworth and Coal Mine

PNC•Littleton, CO

1d•$33,000 - $55,000•Onsite

About The Position

The Teller works within PNC's retail organization in Littleton, Colorado, delivering customer experiences intended to improve financial wellbeing, build loyalty, and increase customers’ engagement with PNC. The role processes a variety of customer interactions, explains financial transaction options, identifies banking opportunities, and makes appropriate referrals to branch staff. It includes lobby engagement and helping customers use technology, tools, and resources to manage transactions. The Teller applies product and procedural knowledge to resolve customer problems and completes teller and branch daily operations and maintenance transactions accurately and efficiently. The position follows policies and procedures and exercises sound judgment within established limits. PNC describes this as an in-office position and does not provide employment visa sponsorship or participate in STEM OPT for this role.

Requirements

Prior experience is not required.
A university or college degree, high school diploma, or GED is not required for this role; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
No required certifications.
No required licenses.
No required or preferred language assessments.
Demonstrate customer focus and knowledge of practices that prioritize customer needs and satisfaction.
Demonstrate appropriate knowledge, skills, and abilities for the role, including accuracy and attention to detail, addressing customer needs, effective communication, fraud detection and prevention, problem solving, and managing multiple priorities.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies include banking products, digital awareness, matrix management, and understanding customer needs.

Responsibilities

Deliver customer experiences focused on improving financial wellbeing and building customer loyalty.
Process a variety of customer interactions and educate customers about available options for financial interactions.
Identify banking opportunities through customer conversations and make appropriate referrals to branch staff.
Perform lobby engagement activities and position PNC products to meet customer needs.
Help customers manage financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Follow policies and procedures and demonstrate sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions accurately and efficiently.
Assess and manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year depending on career level and years of service, subject to eligibility.
Incentive-eligible compensation based on company, business, and/or individual performance.