Teller

Frontier Credit Union•Rexburg, ID

just now•Onsite

About The Position

This is a part-time position responsible for handling member service activities in a credit union branch. The Teller maintains a friendly demeanor and serves as a knowledgeable resource with each interaction, providing expert support to members including information on products and services, technical assistance, and financial transactions. The role ensures members have the products and services needed to benefit their financial status and seeks to provide one-visit resolution or refers members to subject matter experts. The Teller provides proactive, professional, and knowledgeable service while maintaining efficient completion of credit union business activities.

Requirements

High school graduate or equivalent.
Six months of customer service experience.
Knowledge of Credit Union products and services.
Demonstrated ability to cross-sell.
Good verbal and written communication skills.
Familiarity with PCs and standard software.
Strong interpersonal and public relations skills.
Communicates with courtesy, tact, and diplomacy in person and over the phone.
Exercises discretion on credit union matters.
Possesses excellent judgment and creative problem-solving skills.
Able to explain the reason and process of resolution.
Works effectively independently and as part of a team.
Ability to read and carry out various written instructions and follow verbal directions.
Calmly and professionally handles different personalities from diverse cultures at various levels within and outside of the organization.
Demonstrates highest levels of member service.
Promotes and applies the highest professional and ethical standards, and fair treatment of others.
Demonstrates extreme accuracy, efficiency, and quality.
Effectively handles multiple tasks and changing priorities.
Reports to work regularly; maintains reliable and timely attendance.
Available to work days and hours as dictated by business needs.
Ability to hear, see and speak.
Bend, sit, or stand to perform primarily sedentary work with limited physical exertion.
Operate routine office equipment including computer terminals, keyboards, telephones, copiers, and calculators.
Work on computer for up to 8 hours per day.
Some locations may require ability to climb or descend stairs with minimal assistance in emergency situations.

Nice To Haves

Financial industry and/or sales experience.
Bilingual (English/Spanish).

Responsibilities

Greets and interacts with members promptly.
Identifies and responds to member needs with expert knowledge of credit union products, services, promotions, operational practices, policies, and procedures.
Actively and professionally cross-sells beneficial products and services.
Accurately and efficiently completes financial transactions.
Researches and resolves discrepancies and account errors, working with other departments as needed.
Makes positive contributions to meet/exceed personal, team, and organizational goals.
Provides exceptional internal and external member service.
Understands, applies, and complies with all Credit Union Policies and Procedures, State and Federal laws and regulations, and adheres to Bank Secrecy Act (BSA) requirements.
Assists area personnel with related functions as needed.
Completes other assigned duties.