Teller - Belmar

PNC Bank•Lakewood, CO

21h•Onsite

About The Position

As a Teller within PNC's retail organization, you will be based in Lakewood, Colorado. You will provide a customer experience intended to improve customers’ financial wellbeing and build loyalty while increasing share of wallet. The role processes customer interactions, explains financial transaction alternatives, identifies banking opportunities, and makes appropriate referrals. You will also engage with customers in the lobby, recommend PNC products and services that fit their needs, and help them use technology and other resources to manage financial transactions. The position applies product and procedural knowledge to resolve customer problems and follows policies and procedures while using sound judgment within established limits. It also ensures teller and branch daily operations and maintenance transactions are completed accurately and efficiently. PNC describes itself as an in-office company. Spanish-speaking ability is preferred. Employment visa sponsorship and STEM OPT participation are not available for this position.

Requirements

No prior experience is required.
No degree is required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Spanish speaking is preferred.

Nice To Haves

Spanish-speaking ability.
Accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales skills.
Accuracy and attention to detail, addressing customer needs, knowledge of banking products, digital awareness, effective communication, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

Deliver a customer experience that supports customers’ financial wellbeing and builds loyalty.
Process a variety of customer interactions and educate customers on alternatives for financial interactions.
Identify banking opportunities and make appropriate referrals to branch staff.
Perform lobby engagement activities and position PNC products to meet customer needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Adhere to policies and procedures and demonstrate sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Focus on customer needs and satisfaction when creating customer solutions.
Assess and manage risks associated with business objectives and activities in support of PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, for eligible employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays per year, depending on eligibility.
Nine occasional absence days per year, unless otherwise required by law, depending on eligibility.
15 to 25 vacation days per year depending on career level and years of service, subject to eligibility.
Incentive-eligible compensation based on company, business, and/or individual performance.