Part Time Teller, Moody and Main, Waltham, MA

Banco Santander•Waltham, MA

6d•Onsite

About The Position

As a Teller, you assist customers with financial needs and process transactions while delivering exceptional customer service. You resolve concerns, minimize risk, defend against fraud, refer product solutions, and escalate complex issues for timely resolution. The role may also support nearby branch locations when business needs require it.

Requirements

High school diploma or GED.
At least 6 months of cash-handling experience.
At least 6 months of demonstrated customer service experience.
Excellent customer service skills and a passion for helping others.
Ability to follow directions, policies, and procedures.
Effective listening and communication skills.
Comfort using digital tools and technology to enhance customer engagement.
Ability to stay organized and multitask in a fast-paced, changing environment.
Accuracy and attention to detail.
Computer proficiency and basic math skills.
Ability to work branch hours, which can include weekends and evenings.
Legally authorized to work in the United States on a full-time basis without employer sponsorship.

Nice To Haves

Established work history or equivalent demonstrated through work experience, training, military service, or education.
Preferred experience with Microsoft Office products.

Responsibilities

Welcome customers, minimize wait times, and assist with their banking needs.
Process deposits, withdrawals, transfers, and other transactions.
Handle cash and maintain accurate cash drawer balances.
Follow bank policies and procedures, including compliance and risk management protocols, to help prevent fraud.
Identify opportunities to cross-sell bank products and deepen customer relationships.
Use digital tools to educate customers about self-service options.
Assist with custodianship, audits, and other operational tasks.
Maintain a clean and organized work area.
Support nearby branch locations when required by business necessity.
Identify and escalate risk concerns through appropriate channels.