Teller in Bullard

Austin Bank•Bullard, TX

About The Position

The Teller provides customer service and processes a range of banking transactions while following financial regulations, especially the Bank Secrecy Act (BSA) and Customer Identification Program (CIP). The role supports positive customer relationships, promotes bank products and services, protects confidential information, and contributes to teamwork and branch goals. The Teller is expected to keep current with bank communications, participate in ongoing training, and follow established bank policies, procedures, and quality-assurance objectives.

Responsibilities

Understand and comply with regulatory requirements for financial transactions, particularly BSA and CIP requirements related to the job.
Provide superior customer service, greet customers, build customer relationships, and help customers find appropriate banking and financial solutions.
Contribute to a teamwork atmosphere by attending meetings, participating in discussions, treating coworkers respectfully, and supporting departmental goals.
Stay informed through company communications and use appropriate communication channels for bank-related matters.
Develop personal skills and capabilities through ongoing training and educational activities.
Uphold the organization's values, including ethics, integrity, and confidentiality.
Process night depository, ATM, and Bank-by-mail deposits.
Receive checks and cash for deposit, verify amounts, examine endorsements, issue receipts, and place holds when warranted under applicable regulations.
Cash checks after verifying customer signatures and balances, and obtain positive identification of payees.
Obtain information and complete Currency Transaction Reports for submission to the BSA Officer, and prepare Suspicious Activity Reports when applicable.
Maintain the teller cash drawer within required limits and balance the teller cash drawer and cash vault daily.
Explain, promote, and/or sell bank products and services, including travelers checks, savings bonds, money orders, and cashier’s checks.
Maintain required logs of cash sales of cashier’s checks and travelers checks under BSA requirements.
Accept utility bill and loan payments; process TT&L and EFTPS payments and cash advances.
Place stop payments on checks and drafts at customers’ requests.
Accept information for outgoing wire transfers.
Assist customers in preparing documentation for debit card disputes.
Assist with filing bank records and documentation.
Verify next-day new account information and account file maintenance.
Open and process mail as required.
Answer telephone calls by taking messages, forwarding calls, or assisting customers.
Cross-train in other areas.
Report to work regularly and promptly and contribute as a team player.
Maintain established department and Bank policies, procedures, objectives, and quality-assurance standards.