Teller in Tyler Cumberland

Austin Bank•Tyler, TX

33d•Onsite

About The Position

The Teller position at Austin Bank is responsible for providing superior customer service and building strong customer relationships. This role involves processing various financial transactions, promoting bank products and services, and maintaining accuracy and compliance with all regulations, including the Bank Secrecy Act (BSA) and Customer Identification Program (CIP). The Teller also contributes to a positive team environment and professional growth.

Requirements

Understand and comply with regulatory requirements for financial transactions, most specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP).
Exhibit superior customer service.
Demonstrate high quality relationship building techniques.
Participate in developing a teamwork atmosphere.
Stay abreast of company communications.
Take advantage of appropriate communication channels regarding bank related business matters.
Develop personal skills and capabilities through on-going training.
Uphold and safeguard the organization's values, particularly relating to ethics, integrity, and confidentiality.
Greet customers.
Process night depository, ATM, and Bank-by-mail deposits.
Receive checks and cash for deposit, verify amount, examine checks for proper endorsements and issue receipt for deposit amount.
Place holds on checks accepted for deposits, if warranted, in accordance with regulations.
Cash checks after verification of customer signatures and balances.
Obtain positive identification of payee.
Obtain information and complete Currency Transaction Reports for submission to BSA Officer.
Prepare Suspicious Activity Reports when applicable.
Maintain teller cash drawer within required limits.
Explain, promote and/or sell bank products or services such as travelers checks, savings bonds, money orders and cashier’s checks, etc.
Maintain appropriate log of cash sale of Cashier’s Checks and travelers checks per requirements of Bank Secrecy Act.
Accept utility bill and loan payments.
Process TT&L, EFTPS payments and cash advances.
Place stop payments on checks and drafts as requested by customer.
Balance teller cash drawer and cash vault daily.
Accept information for outgoing wire transfers.
Assist customers in preparing documentation on debit card disputes.
Assist in filing bank records/documentation.
Verify next day new account information and account file maintenance.
Open/process mail as required.
Answer telephone calls taking messages, forwarding calls or providing assistance to customers.
Cross-train in other areas.
Maintain confidentiality at all times.
Report to work regularly and promptly.
Contribute as a team player.
Enhance professional growth and development through participation in educational programs, current literature, and in-service meetings, etc.
Maintain established department and Bank policies, procedures and objectives and quality assurance.

Responsibilities

Understand and comply with regulatory requirements for financial transactions, specifically BSA and CIP.
Provide superior customer service and build strong customer relationships.
Process night depository, ATM, and Bank-by-mail deposits.
Receive checks and cash for deposit, verify amounts, examine checks for proper endorsements, and issue receipts.
Place holds on checks as warranted.
Cash checks after verifying customer signatures and balances, and obtaining positive identification of the payee.
Complete Currency Transaction Reports and prepare Suspicious Activity Reports when applicable.
Maintain teller cash drawer within required limits.
Explain, promote, and sell bank products or services.
Maintain logs for cash sales of Cashier's Checks and travelers checks per BSA requirements.
Accept utility bill and loan payments.
Process TT&L, EFTPS payments, and cash advances.
Place stop payments on checks and drafts.
Balance teller cash drawer and cash vault daily.
Accept information for outgoing wire transfers.
Assist customers in preparing documentation for debit card disputes.
Assist in filing bank records/documentation.
Verify next day new account information and account file maintenance.
Open/process mail as required.
Answer telephone calls, take messages, forward calls, or provide assistance.
Cross-train in other areas.
Maintain confidentiality at all times.
Report to work regularly and promptly.
Contribute as a team player.
Enhance professional growth and development through participation in educational programs, current literature, and in-service meetings.