Teller in Bullard

Austin Bank•Bullard, TX

5d•Onsite

About The Position

The Teller position at Austin Bank is responsible for providing superior customer service, building strong customer relationships, and processing financial transactions accurately and efficiently. This role involves understanding and complying with regulatory requirements such as the Bank Secrecy Act (BSA) and Customer Identification Program (CIP). The Teller will greet customers, process various types of deposits and withdrawals, cash checks, handle payments, and promote bank products and services. Additionally, the Teller will maintain cash drawer limits, balance the drawer daily, and assist with other banking operations as needed, contributing to a positive team environment and upholding the bank's values of ethics, integrity, and confidentiality.

Requirements

Understanding and compliance with regulatory requirements for financial transactions, specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP).
Superior customer service skills.
High-quality relationship building techniques.
Teamwork and cooperation with co-workers.
Staying informed of company communications.
Willingness to develop personal skills and capabilities through training.
Upholding ethics, integrity, and confidentiality.
Ability to greet customers and provide service.
Proficiency in processing night depository, ATM, and Bank-by-mail deposits.
Skill in receiving checks and cash for deposit, verifying amounts, examining endorsements, and issuing receipts.
Knowledge of placing holds on checks.
Ability to cash checks after verification of signatures and balances, and obtain positive identification.
Competence in completing Currency Transaction Reports and Suspicious Activity Reports.
Ability to maintain teller cash drawer within required limits.
Skill in explaining, promoting, and selling bank products or services.
Knowledge of maintaining logs for cash sales of Cashier’s Checks and travelers checks.
Ability to accept utility bill and loan payments.
Proficiency in processing TT&L, EFTPS payments and cash advances.
Ability to place stop payments on checks and drafts.
Skill in balancing teller cash drawer and cash vault daily.
Ability to accept information for outgoing wire transfers.
Ability to assist customers with debit card dispute documentation.
Ability to assist in filing bank records/documentation.
Skill in verifying next day new account information and account file maintenance.
Ability to open/process mail.
Proficiency in answering telephone calls, taking messages, and forwarding calls.
Willingness to cross-train in other areas.
Commitment to maintaining confidentiality at all times.
Reliability in reporting to work regularly and promptly.
Contribution as a team player.
Commitment to professional growth and development.
Adherence to established department and Bank policies, procedures, and objectives, and quality assurance.

Responsibilities

Understand and comply with regulatory requirements for financial transactions, including Bank Secrecy Act (BSA) and Customer Identification Program (CIP).
Exhibit superior customer service and demonstrate high-quality relationship-building techniques.
Promote a loyal relationship between the customer and Austin Bank.
Participate in developing a teamwork atmosphere with co-workers.
Stay abreast of company communications.
Develop personal skills and capabilities through on-going training.
Uphold and safeguard the organization's values, particularly relating to ethics, integrity, and confidentiality.
Greet customers and provide superior customer service.
Process night depository, ATM, and Bank-by-mail deposits.
Receive checks and cash for deposit, verify amounts, examine checks for proper endorsements, and issue receipts.
Place holds on checks accepted for deposits, if warranted, in accordance with regulations.
Cash checks after verification of customer signatures and balances, and obtain positive identification of payee.
Obtain information and complete Currency Transaction Reports for submission to the BSA Officer.
Prepare Suspicious Activity Reports when applicable.
Maintain teller cash drawer within required limits.
Explain, promote, and/or sell bank products or services.
Maintain an appropriate log of cash sale of Cashier’s Checks and travelers checks per requirements of Bank Secrecy Act.
Accept utility bill and loan payments.
Process TT&L, EFTPS payments and cash advances.
Place stop payments on checks and drafts as requested by customer.
Balance teller cash drawer and cash vault daily.
Accept information for outgoing wire transfers.
Assist customers in preparing documentation on debit card disputes.
Assist in filing bank records/documentation.
Verify next day new account information and account file maintenance.
Open/process mail as required.
Answer telephone calls, taking messages, forwarding calls, or providing assistance to customers.
Cross-train in other areas.
Maintain confidentiality at all times.
Report to work regularly and promptly.
Contribute as a team player.
Enhance professional growth and development through participation in educational programs, current literature, and in-service meetings.
Maintain established department and Bank policies, procedures, and objectives, and quality assurance.