Teller - Sugar Grove, IL

Old Second National Bank•Sugar Grove, IL

7h•Onsite

About The Position

The Teller role at Old Second is responsible for front line customer service, processing customer banking transactions, balancing a cash drawer, and providing qualified referrals to Retail Banking. Old Second has been serving businesses and individuals throughout the Chicago area for over 150 years, growing from a single location to 50 locations and over $6 billion dollars in assets. The company embraces values that foster an environment of community and growth and has been voted a Forbes Best-In-State Bank for Illinois by its customers.

Requirements

High School Diploma or equivalent
Six months of related experience (cash handling, customer service, office, etc.)
Must work onsite to perform responsibilities of this position.
Strong customer service orientation with a focus on delivering exceptional experiences.
Professional and clear communication skills, both verbal and written.
Proficient in cash handling and transaction accuracy.
Detail-oriented with a commitment to precision and quality.

Nice To Haves

In-depth customer service, cash handling, and sales experience strongly preferred.
Experience resolving customer service issues and providing exceptional customer service.
Prior experience balancing a cash drawer.
Prior experience in banking.

Responsibilities

Provides quality, personalized customer service (greeting/closing, uses customer name, telephone etiquette, error resolutions, and written communications). Meets or exceeds established customer service expectations including manager observations.
Processes checking and savings deposits/withdrawals by adhering to policies and procedures including ensuring proper endorsements, negotiability of item, validity of identification, and availability of funds.
Processes various types of payments and orders according to policy and procedure including loan payments, real estate tax payments, money orders, and cashier’s checks.
Counts, proves, and packages currency according to policy and procedure. Balances cash drawer and researches all teller differences within the specified timeframe.
Effectively uses technology in order to accurately complete customer transactions.
Participates actively in the branches efforts to reach assigned sales referral goals through meeting assigned individual goals.
Participates in required in-house training sessions relating to sales, customer services, policies and procedures, compliance, product knowledge and Bank systems.
Maintains flexibility to float to other branches and/or work dynamic schedules needed.