Teller - Chili Branch

ESL All Companies•Rochester, NY

2d•Onsite

About The Position

This position is responsible to effectively and efficiently process customer transactions in a branch environment and refer customers that may need guidance in identifying the right financial solutions. This will lead to building long-term mutually beneficial relationships and support the achievement of business results. This position is also accountable to engage in supporting the key building blocks to ESL’s success.

Requirements

High School diploma or High School equivalency diploma required
Proficient in PC applications
Good verbal and written communications skills
People and team oriented
Maintains a high degree of flexibility in support of branch needs
Demonstrates alignment with ESL’s Core Values, mission, vision, and Purpose to help our community thrive and prosper

Nice To Haves

6-12 months teller experience preferred
Prior sales experienced preferred

Responsibilities

Process customer transactions effectively, efficiently and accurately
Meet transactions per FTE target
Meet balance accuracy standards
Participate in achieving team lead objectives.
Participate in efforts to achieve unit’s customer and employee satisfaction targets as measured through loyalty and employee pulse survey scores.
Ensure compliance with Audit/Operational controls
Adhere to member focus processes and expectations
Participate in coaching processes to improve proficiency in Member Focused behaviors
Attend sales meetings, participate in sales activities to increase sales success
Use same member focus skills and behaviors to foster and meet internal customer satisfaction performance targets.