Teller - Lahaina Branch

Central Pacific Bank•Lahaina, HI

5d•$21 - $22•Onsite

About The Position

Tellers at Central Pacific Bank are the face of the company, responsible for processing routine financial transactions and providing exceptional customer service. They aim to exceed customer expectations, welcome everyone warmly, and help customers meet their financial goals by informing them of relevant products and services. The role requires individuals who want to make a difference in their communities and embody the company's core values of a "Voyaging Spirit" and being "Positively Ohana." Key competencies include delivering positive customer interactions, empowerment, ownership, active listening, effective communication, and being action and solution-oriented.

Requirements

High School Diploma or equivalent required.
6 months or more of experience in cash handling and customer service (for Teller I).
1+ year(s) of experience in cash handling and customer service (for Teller II).
1+ year(s) of experience in a Financial Institution and/or Teller experience (for Teller II).
Ability to perform light physical work and move or lift items up to 20 pounds.
Proficiency in operating standard office equipment, including phone, copier, and personal computer.
Ability to clearly communicate verbally and in writing.
Ability to hear sufficiently for daily discussions and interactions.
Ability to read and understand bank-related documents.

Responsibilities

Process routine financial transactions including deposits, withdrawals, advances, loan payments, and merchant transactions.
Provide a warm welcome and exceptional customer experience to all branch visitors.
Inform customers about products and services to meet their individual financial needs.
Perform all duties and interact with customers in a manner aligned with the Company's Core Values.
Exhibit core competencies such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented, and Thoroughness.
Deliver personalized customer service and consistently look for ways to "WOW" customers.
Handle a variety of financial transactions, including check cashing, cash deposits, and loan payments.
Count currency and coin accurately.
Maintain accurate customer records in accordance with bank policies and procedures.
Answer customer questions with a can-do attitude.
Comply with all security procedures and bank regulations.
Maintain working knowledge of bank policies and procedures.
Safeguard assigned, branch, and customer cash according to Security Procedures.
Hold financial conversations to determine customer needs and refer appropriate solutions.
Identify referral opportunities to maintain relationships and add value for customers.
Actively cross-sell bank products and services.
Participate in branch or bank-wide campaigns.
Maintain and submit customer referrals and reports as required.
Work as a team to meet and exceed individual and team goals.