Part-Time Teller (Sarasota/Fruitville)

Seacoast Bank Careers•Sarasota, FL

5d•Onsite

About The Position

The Part-Time Teller position at Seacoast Bank in Sarasota/Fruitville focuses on relationship building and efficient operations. Tellers are responsible for preparing for customer interactions, building rapport, understanding customer financial goals, and matching them with appropriate bank products and services. They must confidently explain these offerings, create and enhance customer relationships, and seek referrals. Strong listening skills, clear communication, and prompt responses to customer needs are essential. Tellers will also assist in resolving customer concerns, balancing their cash drawers accurately, and adhering to all bank policies, procedures, and regulatory requirements, including AML/BSA. The role involves processing various financial transactions, ensuring branch security, and potentially managing vault responsibilities. This position requires a flexible schedule, excellent communication and interpersonal skills, PC proficiency, and the ability to work independently with initiative.

Requirements

High School diploma or equivalent required.
Minimum of 6 months cash handling experience required.
Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours.
Demonstrate excellent communication (written and verbal) and interpersonal skills.
Able to work independently and exercise a high degree of initiative.
PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.

Nice To Haves

Minimum of 6 months previous experience in retail sales and/or financial services experience preferred.

Responsibilities

Prepare for various customer interactions.
Build rapport with customers.
Effectively utilize and document open and closed-ended questions to understand current and future financial goals of customers.
Match customer needs to Seacoast Bank products and services.
Confidently and proficiently explain Seacoast Bank products and services to customers.
Create and enhance relationships based on customer needs.
Ask for referrals from new and existing customers.
Exhibit good listening skills and speak clearly and persuasively.
Respond promptly to customer needs and requests for service.
Seek out appropriate people in more complex financial matters.
Balance business needs with customer requests while managing potential risk to the bank.
Embrace new technology and remain up to date on industry changes.
Participate in community, charitable or civic events.
Exhibit strong work ethics and teamwork, collaborating with other associates.
Develop an introductory understanding of consumer deposit and lending products and processes.
Develop proficiencies in outbound calling process.
Develop skills to identify referral opportunities with internal business partners.
Observe presentations regarding banking products/services through networking events.
Develop a strong understanding of Customer facing technology with the ability to discuss with and enroll customers in self-service products/processes.
Process checks, cash, and the sale of negotiable instrument transactions adhering to the banks current policies and procedures.
Ensure branch adherence to AML/BSA requirements, audit procedures, operational procedures, dual control, security, Business Continuity, and all other regulated banking requirements.
Assist in remediating audit / scorecard / QC deficiencies.
Proactively help to resolve customer concerns in a timely, professional and positive manner, escalating issues as needed.
Balance cash drawer daily and monitors own work for accuracy.
Follow instructions and responds to management direction to help resolve customer objections, and solves problems in a timely and positive manner.
Adhere to Seacoast Bank’s Code of Conduct.
Follow all safety and security procedures.
May be assigned vault responsibilities.