Part-time Teller

KeyBank•Mount Pleasant, PA

7d•$18 - $23•Onsite

About The Position

The Teller provides in-person client service in a branch, welcoming new and existing clients and assisting with account transactions and servicing needs. The role includes identifying and resolving client issues, listening for financial needs, and connecting clients with a Banker for more in-depth financial wellness conversations. Tellers help clients move forward in their financial journey by providing reliable service and support. This position performs teller functions accurately and efficiently, follows compliance, audit, and security procedures, balances a cash drawer, and maintains current knowledge of products, fees, and policies. The Teller attends in-person morning huddles and end-of-day debriefs and works Saturdays as directed by management. Duties may change or be assigned as needed. The role is based in a branch and requires prolonged standing and regular interaction with clients and teammates.

Requirements

High school diploma, GED, or equivalent business experience.
Experience in a client service role.
Experience handling cash.
General understanding of PCs, Windows-based applications, and calculators.
Knowledge of client accounts and sound judgment in handling clients and transactions.
Strong sales and service skills, including presenting products and services and educating clients about access channels.
Strong work ethic and high level of integrity.
Excellent time management skills.
Ability to accurately and securely process cash transactions and maintain organized, accurate records.
Ability to identify and resolve client servicing issues efficiently.
Understanding of banking regulations and security procedures.
Awareness of techniques to detect and prevent fraudulent activities.
Ability to collaborate effectively with teammates.
Ability to occasionally operate a motor vehicle with a valid driver's license.

Nice To Haves

Notary license.

Responsibilities

Provide excellent in-person service to new and existing clients and assist with account transactions and servicing needs.
Identify and resolve client servicing issues, escalating as needed.
Listen for financial wellness opportunities and transition clients to a Banker when appropriate.
Help clients pursue financial goals using financial wellness tools and available bank resources.
Perform teller functions efficiently and accurately, including processing cash transactions and balancing the cash drawer within guidelines.
Follow compliance, audit, security, and other KeyBank policies and procedures.
Attend and participate in in-person morning huddles and end-of-day debriefs.
Review and maintain knowledge of product guides, fees, and policies.
Work Saturdays as directed by management.
Perform other duties as assigned.