Full-Time Teller

INB National Association • Peoria, IL

3d • Onsite

About The Position

Exciting Opportunity Alert: Join Our Dynamic Team as an INB Teller! Are you ready to embark on a journey where every transaction is an opportunity to make someone’s day? We’re seeking enthusiastic individuals to join our vibrant team of INB Tellers. If you’re passionate about finance, customer service, and creating meaningful connections, this is the role for you! Your Role: As a Teller with us, you’ll be the friendly face that our customers look forward to seeing. You’ll handle financial transactions with precision, provide top-notch service, and assist customers in achieving their financial goals. Your day will be filled with diverse responsibilities, from processing deposits and withdrawals to promoting our range of innovative banking products and services.

Requirements

• Customer-Centric Attitude: Your smile and positivity brighten up our customers’ day.
• Detail-Oriented: Precision in handling transactions is your middle name.
• Communication Skills: From explaining banking products to resolving concerns, you’re a pro at communication.
• Tech-Savviness: Embrace digital platforms and confidently guide customers through customer-facing technology.
• Team Player: You thrive in a collaborative environment and support your colleagues.
• High school degree or equivalent required
• Six months to one-year of related experience and/or training required in the area of cash handling or customer service.
• Requires ability to communicate effectively and clearly (both written and verbally); Ability to read, write, and comprehend simple instructions, short correspondence, and memos.
• Requires ability to perform basic mathematical calculations; add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Requires ability to use good judgment in making routine and complex decisions; Must have excellent customer service skills with the ability to sell products and Services; Ability to accurately handle large sums of cash; Must be goal-oriented and able to achieve individual goals as well as work as a team player to achieve departmental and/or Bank goals; Flexibility is necessary with the ability to adapt in an ever-changing environment.
• Proficient in all Microsoft Office programs, with an ability to quickly learn other bank-related programs.

Nice To Haves

• Cash handling experience is preferred.

Responsibilities

• Responsible for greeting all bank customers, as they enter the branch, in a courteous and professional manner.
• Operate a teller window to process a variety of transactions within established guidelines, such as processing individual and commercial deposits, savings and checking transactions, cash advances, loan payments, credit card payments and other transactions.
• Enter customers' transactions into the computer to record transactions, and issue computer-generated receipts.
• Assist customers with questions regarding their accounts; Place holds on accounts, as appropriate.
• Order daily supply of cash, and count incoming cash; Balance currency, coins, and checks in the cash drawer and compare totaled amounts with data displayed on the computer screen.
• Participate in maintaining good customer relations by giving courteous, efficient service and developing new business by acquainting non-customers with bank services and presenting current customers with additional services; Identify and respond to these cross-sale opportunities by referring customers to the appropriate bank personnel.
• Record customer interactions in the bank's CRM platform.

Benefits

• health coverage
• retirement plans
• health, dental, vision, and life insurance benefits to all full-time employees. Coverage also is extended to their eligible dependents.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED