Teller - Kalihi Branch
About The Position
Tellers at Central Pacific Bank are engaged, energetic, and enthusiastic individuals who believe customer service begins with exceeding customer expectations. As the face of the company, Tellers process routine financial transactions such as deposits, withdrawals, advances, loan payments, and merchant transactions, while also providing a warm welcome to all branch visitors. A key aspect of the role is helping customers achieve their financial goals by informing them about relevant products and services. The bank seeks individuals who want to make a difference in the communities where they live and work. Tellers perform all duties and interact with customers in alignment with the Company's Core Values of Voyaging Spirit and Positively Ohana, Customer Experience Competencies of Customer Interaction, Empowerment and Ownership, and Basic Skills of Listening, Oral Communication, Written Communication, Action Orientated, Thoroughness, and Problem Solving.
Requirements
- High School Diploma or GED equivalency required.
- 6-12 months of experience in cash handling and customer service preferred (for Teller I).
- 1+ years of experience in cash handling and customer service required (for Teller II).
- 1+ years at a financial institution / Teller experience preferred (for Teller II).
- Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
- Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
- Must be able to clearly communicate verbally and in writing with all internal and external customers.
- Must also be able to hear sufficiently to engage in daily discussions and interactions.
- Must be able to read and understand bank-related documents.
- Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time.
- Must also be able to adapt to different work environments as needed to perform the job.
Nice To Haves
- 1+ years at a financial Institution / Teller experience preferred (for Teller II).
Responsibilities
- Provides an Exceptional Customer Experience
- Delivers personalized customer service and consistently look for ways to “WOW” customers
- Tackles a variety of financial transactions ranging from check cashing & cash deposits to loan payments to counting currency and coin accurately
- Maintains accurate records of each customer in accordance with the bank’s policies and procedures
- Answers customer questions with a can-do attitude, no matter how complex or technical
- Complies with all security procedures and bank regulations that apply to your position
- Maintains working knowledge of our policies and procedures that apply to your position
- Safeguards assigned, branch and customer cash according to Security Procedures
- Holds financial conversations to determine needs and refer appropriate solutions
- Identifies referral opportunities to maintain relationships and adds value for all customers
- Actively cross sells bank products and services
- Participates in branch or bank wide campaigns
- Maintains and submits customer referrals and reports as required
- Works as a team to meet and exceed individual and team goals
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
