Teller - P.T. Weekends - Amyclae

APG Federal Credit Union•Bel Air, MD

18d

About The Position

Under the general supervision of branch management, the Teller performs a range of teller duties, including receiving and paying cash, identifying member needs, and recommending appropriate credit union products and services. The role provides consistently high-quality, courteous, and professional member service; cross-sells APGFCU products and services; and follows safety and security policies, Teller Performance Standards, and procedures. The position requires schedule flexibility, Saturday availability, and travel to other branch locations. The employee is responsible for completing applicable training and complying with relevant federal regulations and APGFCU policies and procedures, such as the Bank Secrecy Act and Information Security requirements.

Requirements

High school diploma or equivalent.
At least six months of customer service experience.
Good interpersonal, interaction, organization, and oral communication skills.
Ability to work as part of a team in a multitasked, fast-paced environment.
Ability to use hands to lift coins or money bags and occasionally lift and/or move up to 30 pounds.
Ability to work Saturday hours and travel to other branch locations.

Nice To Haves

At least six months of cash-handling experience.
Knowledge of financial institution procedures.
Knowledge of basic debits and credits, personal computers and software applications, business office equipment, commercial mathematics, and data entry.

Responsibilities

Process member transactions accurately and efficiently, including check cashing, deposits, withdrawals, bond redemption, loan payments, cash advances, transfers, and issuing monetary instruments.
Set up cash machines and supplies for daily operations.
Greet members professionally and courteously and process transactions according to established procedures and cash and check authority limits.
Enter transactions into software applications and follow Teller Performance Standards, including performance expectations, accuracy guidelines, and check and transaction authority limits.
Verify work before disbursing funds, repeat transactions to members, review transaction data for accuracy, and use the system in-and-out cash calculator to record transactions.
Communicate questions or problems to a supervisor in a timely manner and adhere to operational policies and procedures.
Perform teller and branch settlement activities, including processing night deposits, verifying cash drawers, organizing work, completing tracking logs, reconciling fee and transaction entries, participating in end-of-day settlement, and assisting with ATM settlement.
Protect sensitive member information and identify potential elder abuse, counterfeit bills, fraudulent checks, and other scams.
Maintain current knowledge of credit union products and services and refer members to appropriate products, services, departments, or individuals.
Meet performance expectations outlined in Teller Performance Standards.
Work a flexible schedule that includes Saturday hours and travel to other branch locations.
Complete applicable training and comply with relevant federal regulations and APGFCU policies and procedures.
Perform other similar or related duties as directed.