Teller Part Time Northridge Shopping Center

Wells Fargo & Company•Raleigh, NC

1d•Onsite

About The Position

Wells Fargo is seeking a Teller to join its National Branch Network. In this front-line, customer-focused role, the Teller supports customers’ everyday banking needs through in-branch interactions, processing transactions accurately while providing a welcoming and reliable experience. The Teller is a primary customer contact and represents the branch through strong service, attention to detail, and genuine care. The Teller builds foundational banking skills by learning about customer needs and introducing helpful products, services, and digital tools. The role involves identifying opportunities to support customers and connecting them with a banker for more detailed product conversations. The Teller works with branch teammates to support daily operations and provide a consistent, high-quality customer experience. Wells Fargo describes this role as an entry point to retail banking and long-term career growth, supported by training, coaching, and a team-based culture.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, or education.
Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
Ability to communicate clearly, listen actively, understand customer needs, ask effective questions, and explain solutions.
The position is not eligible for Visa sponsorship.

Nice To Haves

Experience in customer-facing roles, with attention to detail and the ability to accurately process transactions across multiple systems in fast-paced environments.
Cash-handling experience.
Ability to build accuracy, confidence, and consistency in customer transactions.
A professional, integrity-driven approach focused on building trust through reliable service.
Ability to recognize potential risk, ask questions, and escalate concerns appropriately.
Ability to identify customer needs and referral or service opportunities, and educate customers on digital banking tools.
Collaboration and relationship-building skills for working effectively with branch teammates.
Organization and adaptability, with the ability to prioritize in a dynamic, customer-focused environment.
Ability to resolve routine customer concerns with sound judgment and professionalism.

Responsibilities

Accurately process routine transactions, including deposits, withdrawals, payments, and check cashing.
Welcome customers, understand their needs, and direct them to efficient banking options, including digital tools, self-service options, or the appropriate team member.
Build customer relationships, listen to understand everyday financial needs, and connect customers with relevant information, services, digital tools, or bankers.
Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
Complete transactional and operational activities accurately, exercise sound judgment, and manage risk in accordance with policies and controls.
Use communication and active listening to clarify customer needs and explain solutions or next steps.
Collaborate with branch teammates, follow leadership direction, and escalate complex situations as needed.
Resolve routine customer questions or concerns and escalate more complex issues for timely resolution.
Follow applicable risk and compliance programs, policies, and procedures; escalate and remediate issues appropriately.
Work a schedule that includes Saturdays.