Part Time Teller

Financial Plus Credit Union•Bangor Township, MI

13d•$19 - $21•Onsite

About The Position

The Teller position at Financial Plus Credit Union (FPCU) is a part-time role within the Member Service department, reporting to the Assistant Branch Manager. This role is crucial for providing exceptional, high-quality service and facilitating the delivery of products and services through face-to-face and drive-through interactions. The ideal candidate will be a team player with a can-do attitude, high integrity, and excellent interpersonal skills, consistently meeting sales and operational goals while delivering outstanding membership service. FPCU is a purpose-driven organization focused on empowering people and communities, with a culture that values growth, innovation, and teamwork. Joining FPCU means advancing your career in a fast-paced, positive, and evolving environment.

Requirements

Strong attention to detail and accuracy.
Ability to adhere to internal policies as well as external policies and regulations set forth by the NCUA.
Adaptability to change and embrace SPARK! service standards.
Excellent oral communication skills.
Must be out of probationary period to apply.
High School Diploma, GED equivalency or higher.
Proficiency with Microsoft 365 and relevant systems.
Must be bondable.
Ability to learn products and services and identify cross-selling opportunities.
Must have at least a $2,500 approval limit or higher.
Must be flexible, adapt to change, solve problems, and be multi-task oriented.
Must be able to work in a fast-paced environment and exhibit a professional demeanor.
Must have good computer skills and be detail-oriented and thorough on paperwork.
Must be able to operate customary office machines such as photocopier, fax, and phone system.
Must have great over/short track record.
Ability to calculate figures and amounts using whole numbers, common fractions, and decimals.
Ability to define problems and seek solutions for members.
Represents FPCU with professionalism and purpose, communicating with members through respectful and solution-focused verbal and written communications.
Engages in effective interpersonal communication, diplomacy, and collaboration skills.
Maintains compliance with all applicable policies, demonstrating integrity, respect, and accountability while handling sensitive information and complying with FPCU policies, regulatory expectations, and confidentiality requirements.
Ability to apply logistical reasoning, analytical skills, and professional judgment to define and solve problems with effective and compliant solutions.
Adaptable, resilient, and comfortable navigating change in a fast-moving environment.
Embraces innovation and continuously seeks better ways to serve members and support teams.

Nice To Haves

Being able to perform back up duties to the assistant is a plus but not required.

Responsibilities

Perform routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers, money orders, disbursements, and check cashing.
Explain, promote, and cross-sell credit union products and services.
Understand and explain credit union policies and procedures to members.
Balance cash drawer, coin, currency, and checks to source documents and system totals at the end of each shift.
Cashing checks and disbursing funds after verifying signatures and sufficiency of funds.
Accepting deposits and confirming transaction accuracy.
Evaluating checks for endorsements, dates, identification, bank names, and overall legality.
Maintaining a work area that ensures the safety of negotiables and confidential records.
Following proper cash handling procedures.
Being proficient in using the Symitar system.
Loading and unloading cash recycler and ATMs.
Examining checks for endorsements and negotiability to determine if a hold is needed.
Responding to member requests, problems, and complaints, or directing them to the appropriate person.
Receiving member account information and routing it to the proper person.
Providing professional, friendly, and accurate service to all members.
Following teller standards with all members.
Training new hires on proper teller duties when needed.
Serving as an example and backup to the teller trainer.
Providing SPARK! Member service, demonstrating strong communication skills, and finding solutions to difficult problems.
Enforcing compliance with all federal and state laws and regulations, including BSA, Patriot Act, and OFAC requirements, and requesting legal interpretation as necessary.
Adhering to applicable federal and state laws, regulations, and internal compliance with standard policies.
Performing other duties as assigned.