Teller - Sanford

Seacoast Bank Careers•Sanford, FL

1d•Onsite

About The Position

The Teller position at Seacoast Bank is responsible for building customer relationships, understanding their financial goals, and matching them with appropriate bank products and services. This role also involves processing financial transactions accurately and adhering to all bank policies and regulatory requirements. Tellers are expected to contribute to a positive team environment, participate in community events, and stay updated on industry changes and new technologies.

Requirements

High School diploma or equivalent required.
Minimum of 6 months cash handling experience required.
Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours.
Demonstrate excellent communication (written and verbal) and interpersonal skills.
Able to work independently and exercise a high degree of initiative.
PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.

Nice To Haves

Minimum of 6 months previous experience in retail sales and/or financial services experience preferred.

Responsibilities

Exhibit consistent relationship building with customers, including preparing for interactions, building rapport, and utilizing questioning techniques to understand financial goals.
Effectively explain Seacoast Bank products and services to customers and match customer needs to these offerings.
Ask for referrals from new and existing customers.
Exhibit good listening skills and communicate clearly and persuasively.
Respond promptly to customer needs and requests, and escalate complex financial matters appropriately.
Balance business needs with customer requests while managing potential risk.
Embrace new technology and stay updated on industry changes to foster innovation.
Participate in community, charitable, or civic events.
Exhibit strong work ethics and teamwork, collaborating with other associates.
Develop an introductory understanding of consumer deposit and lending products and processes.
Develop proficiencies in outbound calling processes and identify referral opportunities with internal business partners.
Observe presentations regarding banking products/services through networking events.
Develop a strong understanding of customer-facing technology and assist customers with self-service products/processes.
Process checks, cash, and negotiable instrument transactions adhering to bank policies and procedures.
Ensure branch adherence to AML/BSA requirements, audit procedures, operational procedures, dual control, security, Business Continuity, and all other regulated banking requirements.
Assist in remediating audit, scorecard, or QC deficiencies.
Resolve customer concerns in a timely, professional, and positive manner, escalating issues as needed.
Balance cash drawer daily and monitor work for accuracy.
Follow instructions and respond to management direction to resolve customer objections and problems.
Adhere to Seacoast Bank’s Code of Conduct.
Follow all safety and security procedures.
May be assigned vault responsibilities.