Part-Time Teller (25 hrs/wk) Dunkirk, MD

M&T Bank•Dunkirk, MD

5d•Onsite

About The Position

The Teller specializes in the branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions. The position processes a variety of financial transactions accurately and efficiently while providing exceptional service and resolving routine customer problems in a timely manner. The role interacts with appropriate areas within the Bank to resolve branch operational issues efficiently and accurately. The Teller is expected to stay current on operational changes and make sound risk management decisions to help the branch prevent losses and reduce fraudulent activity. The position calls for empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit, and critical thinking in support of the Company’s culture and brand.

Requirements

High school diploma or equivalent (GED).
At least 6 months of customer service experience, including data entry and/or cash handling experience.
Proven verbal communication skills.
Proven interpersonal skills.
Demonstrated exceptional customer service ability.
Well-organized.
Proven time management skills.
Proven prioritization skills.
Proficiency with internet user-level technology.
Ability to stand for long periods of time.
Prolonged use of hands and fingers.
Ability to lift objects weighing 5 to 30 lbs.
Ability to read fine print.
Ability to interact with customers in an open, face-to-face work environment.

Nice To Haves

Bilingual ability, based on branch needs.

Responsibilities

Adhere to customer service standards, understand customer needs, and deliver appropriate solutions.
Educate customers through digital demonstrations and identify suitable self-service opportunities.
Manage the lobby by greeting customers, identifying their immediate needs, and taking ownership of addressing them.
Accurately balance and efficiently process customer transactions in accordance with Bank Policy.
Take ownership of escalated account service issues through resolution and accurately log customer complaints in the appropriate system.
Identify sales opportunities and introduce customers to the appropriate banking partner.
Complete branch operational activities as appropriate, including cash ordering, vault, ATM, and wire transfer activities.
Accurately process customer and account maintenance.
Complete Consumer AML, BSA, and KYC-related activities.
Follow applicable compliance and operational risk controls in accordance with Company and regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Stay current on operational changes and make sound risk management decisions to help prevent losses and reduce fraudulent activity.
Complete other related duties as assigned.