Teller

Blue Ridge Bank National Association•Martinsville, VA

1d•Onsite

About The Position

Blue Ridge Bank is proud of its more than a century of customer-based service, aiming to serve current and new customers with the attention and service of a locally owned independent community bank. The bank's purpose is to be a trusted partner in helping customers achieve their financial goals, guided by core values of teamwork, integrity, respect, open communication, and honoring commitments. This position is responsible for demonstrating a passion for excellence while assisting new and existing customers with their immediate, short-term, and long-term financial needs through handling transactions, opening new accounts, making appropriate partner referrals, and complying with regulations, policies, and procedures.

Requirements

High school diploma or equivalent.
Strong computer skills relevant to Microsoft Office Suites (e.g., Word, Excel, Outlook).
Strong presentation skills.
Demonstrated track record of meeting sales and service goals.
Organizational skills and attention to detail.
Strong decision-making/problem resolution skills.
Work all branch hours, including weekend and evenings required.
Attention to detail with accuracy.
Ability to operate on a team.
Ability to ask questions and build rapport.
Must maintain internal and external confidentiality.
Successful completion of the required background checks.

Nice To Haves

Minimum of one-year experience in cash handling/customer service, as well as sales experience, focused in cross-selling products and services.

Responsibilities

Deliver outstanding service while performing a variety of customer transactions and inquiries.
Offer guidance to customers and provide a full spectrum of customer services.
Set, achieve, and exceed service standards by adhering to established Service Quality Standards.
Achieve individual sales goals.
Support accomplishment of branch sales goals by identifying customer needs and promoting/selling the Bank’s products/services.
Develop strong customer relationships through performing new account follow-up for business and personal accounts and performing account maintenance in a timely manner.
Identify opportunities to grow relationships and independently call on and develop new, existing, and prospective consumer and business customers.
Complete arrangements and documents for special services.
Stay informed of industry trends, competitor information, and maintains knowledge of the Bank’s products/services and pricing.
Utilize software to identify customers’ needs and refer to other lines of business.
Perform branch functions and support other branch employees.
Adhere and help to ensure adherence to operational guidelines.
Audit drawers and perform spot checks on cash drawer limits when necessary.
Plan, monitor and adhere to the cash requirements of the branch; place cash order and prepare shipment.
Endure satisfactory audit ratings are achieved at the branch level.
May provide Notary services, Signature Guarantee and serve as back up for branch leadership when necessary.
Maintain compliance with and adhere to all state and federal regulations and bank policies.
Other tasks as assigned.
Create value for the bank and its employees.
Be a good teammate.
Live our core values.