Teller

ChoiceOne Bank • Montrose, MI

15h • Onsite

About The Position

The function of a Teller is to play a vital role in the customer banking experience. Tellers are the face of ChoiceOne Bank. As a Teller, you will provide world-class customer service by handling transactions accurately and efficiently. Through your daily interactions with customers, you will discover opportunities to help grow ChoiceOne Bank and introduce customers to a banker.

Requirements

• High School or GED
• Ability to perform each of the essential duties satisfactorily and exhibit the values of the Company.
• Effective written and oral communication skills, with the ability to interface with Internal and external stakeholders and community partners.
• Group presentation skills.
• Ability to assess strengths and weaknesses; pursue training and development opportunities; strive to continuously build knowledge and skills; share expertise with others.
• Ability to demonstrate accuracy and thoroughness; monitor own work and the work of others to ensure quality.
• Ability to meet productivity standards; complete work in a timely manner; strive to increase productivity; work quickly and accurately.
• Ability to adapt to changes in the work environment; manage competing demands; deal with change, delays, or unexpected events.
• Ability to follow schedule consistently in a timely manner; limit absenteeism; ensure work responsibilities are covered when absent; arrive at meetings and appointment on time.
• Ability to be flexible and adapt to changing schedules; follow instructions; respond to management direction; take responsibility for own actions; keep commitments; commit to reaching goals; complete tasks on times or notify appropriate person with an alternate plan.
• Ability to undertake self-development activities; take independent actions and calculated risks; look for and take advantage of opportunities; ask for and offer help when needed.
• Ability to work in an office environment which may include many hours of computer and telephone usage.

Nice To Haves

• Minimum of 6 months cash handling experience preferred

Responsibilities

• Perform and follow the Bank’s policies, procedures, and customer service standards
• Operate teller window in accordance with bank policy, balancing daily
• Meet and exceed teller sale/referral goals
• Process cash and non-cash bank transactions accurately, efficiently, and with confidentiality
• Acquire and maintain up-to-date knowledge of banking products, financial services, and technology
• Develop relationships with clients and ensure customers’ awareness of services offered. Recognize clients’ needs and make referrals to bankers.
• Perform other miscellaneous duties, including night deposits, ATM balancing and service, re-ordering and stocking supplies, answering phones, and other duties that may be required from time to time.
• Be familiar with and comply with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Complete all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer.
• Be familiar with and comply with all federal and state banking regulations as applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED