Teller Trainee-Part Time-Hayti

FIRST STATE BANK AND TRUST•Hayti, MO

11d•Onsite

About The Position

The Teller Trainee develops expertise in conducting financial transactions between customers and the bank, handling routine customer inquiries and problems, and maintaining favorable customer and employee relations. The position learns bank transaction procedures, equipment use, customer service techniques, regulatory compliance, and bank products and services. After the first 90 days of employment, the employee will be assigned monthly sales goals and will work to develop sales skills, make checking account recommendations, and refer customers to a Customer Service Representative for account opening. The role involves processing checking and savings transactions, loan payments, payments for safe deposit boxes, and other routine transactions; maintaining and balancing a cash drawer; assisting customers with safe deposit box access; and providing courteous service. The employee must maintain the confidentiality of customer account information and may perform Teller Trainee duties at other locations as required. The position has no supervisory responsibilities. Overnight travel for a conference, school, or training program may be required, as may work before or after normal business hours.

Requirements

High school diploma or GED, or an equivalent combination of education and experience.
Six months to one year of work experience and/or training, or an equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic with whole numbers, common fractions, and decimals, and compute rates, ratios, and percentages.
Ability to follow detailed but straightforward written or oral instructions and handle problems involving a few concrete variables in standardized situations.
Ability to operate a telephone, 10-key calculator, typewriter, scanner, personal computer and printer, copy machine, shredder, check encoder, coin counter, currency counter, cash advance machine, ATM, ATM/debit card re-pin machine, laminator, and fax machine.
Ability to use Jack Henry 20/20, Vertex and Vertex Item Capture, Synergy, 4Sight, Word, Excel, Adobe, Microsoft Office, and other required software.
Valid driver’s license.
Ability to be bonded by the Bank’s surety company.
Ability to meet the position’s physical demands, including occasionally lifting and/or moving up to 25 pounds.

Responsibilities

Provide professional and courteous customer service, including greeting customers and addressing them by name.
Learn transaction processing, equipment use, bank procedures, and customer service techniques from a Teller Supervisor or designated trainer.
Receive and process checking and savings transactions, mortgage and other loan payments, and other customer transactions.
Verify transaction information and follow bank procedures, including check endorsement and signature and stop-payment verification.
Answer routine questions about bank transactions, services, and procedures; refer complex issues to the appropriate employee or Teller Supervisor or Lead Teller.
Prepare and receive payments, issue cashier’s checks and money orders, redeem savings bonds, and sell or advise customers on promotional items and services.
Maintain adequate working funds and keep cash drawer balances within bank policy limits; verify and balance the assigned drawer daily and maintain acceptable cash variance levels.
Total and balance checks, deposit and withdrawal slips, cash tickets, and other transaction records; locate and reconcile errors with appropriate personnel.
Provide access to safe deposit boxes by verifying access authority against the applicable contract and following prescribed controls; accept and process safe deposit box payments.
Handle various denominations of coin and currency and process incoming mail transactions according to bank procedures.
Learn duties that support the day-to-day operations of other department personnel.
Develop knowledge of bank products, services, and regulatory compliance.
Work toward assigned monthly sales goals after completing the first 90 days; make checking account presentations and professional referrals to Customer Service Representatives.
Maintain confidentiality of customer account information.
Perform Teller Trainee duties at other locations as required.