Teller Trainee Plymouth Court St Branch
About The Position
Rockland Trust is seeking a Teller Trainee to provide welcoming, efficient, and courteous customer service at its Plymouth Court St branch. The role is a frontline position focused on understanding customer needs, sharing information about appropriate banking products, building relationships, and contributing to branch and company goals. The trainee works with the branch team and training team to learn the position and complete Rockland Trust’s Teller Training. Decisions are made alongside an immediate supervisor, with responsibility potentially expanding as the employee gains knowledge and experience.
Requirements
- High school diploma or equivalent.
- Strong verbal and written communication skills.
- Comfort using technology, including computers, to support business goals.
- Sales- and service-oriented personality.
- Ability to maintain a professional appearance.
- Positive approach to interactions with customers and team members.
- Ability to work within normal office requirements, including long periods of standing and continuous customer support.
- Ability to lift and carry up to 50 pounds.
- Willingness and ability to work a flexible work week, which may include weekends, as customer needs dictate.
- Ability to complete required onboarding, job-specific, compliance, regulatory, operational, and continuing education training programs within established timeframes.
Nice To Haves
- One to two years of prior teller experience or cash-handling/customer-service skills.
Responsibilities
- Warmly greet customers as they enter the branch and direct them to the colleague best able to assist them.
- Provide efficient, effective, and courteous customer support in person and by telephone.
- Provide customers with information about Rockland Trust banking products suited to their individual needs.
- Accurately process deposits, withdrawals, payments, check cashing, and other financial transactions.
- Make decisions alongside the immediate supervisor, with responsibilities potentially expanding as knowledge and experience grow.
- Work with the training team and branch team to learn job responsibilities and complete Teller Training.
- Perform other duties assigned by management.
Benefits
- Competitive compensation with performance incentive awards.
- Health insurance.
- Dental insurance.
- Vision insurance.
- Pet insurance.
- 401(k) retirement plan.
- Long-term disability insurance.
- Life insurance.
- Child-care reimbursement.
- Tuition assistance for undergraduate and graduate programs.
- Wellness program.
- Paid vacation.
- DC retirement plan.
- Training and development opportunities.
- An inclusive, respectful, and collaborative workplace culture.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
