Teller Supervisor

1st National Bank Of Waterloo•Swansea, IL

6h•$19 - $24•Onsite

About The Position

A Teller Supervisor leads and directs the Teller staff and operations in order to deliver excellent customer service to all Bank customers. Monitors the Teller area activity to ensure compliance with the Bank’s policies and procedures. Provides input to Center Manager regarding Teller operations and performance in order to improve the efficiencies of the Bank.

Requirements

High school diploma or equivalent required
Good leadership, training and coaching skills.
Excellent customer service and communication skills.
Maintain an effective BSA/AML/OFAC internal control structure, including suspicious activity monitoring and reporting.
Obtain the proper documentation and file the appropriate report in a timely manner for reportable transactions and/or suspicious activity.

Nice To Haves

Strong knowledge of Integrated Teller System and Bank policies and procedures.
4+ years of banking experience and 3+ years supervisory experience preferred
Associates degree or Bank Management courses preferred

Responsibilities

Deliver excellent customer service to all Bank customers.
Oversee and ensure completion of Branch operational tasks.
Ability to schedule and handle Teller workflow.
Resolve customer problems presented for review by Tellers.
Ensure that an economical quantity of cash is available and safe guarded.
Issues written and oral instructions on Teller Operations.
Openly communicates with staff on any operational changes or other Bank information.
Provide daily leadership and support to Tellers when needed.
Other duties as assigned