Teller Supervisor (The Lakes Branch)
About The Position
Nevada State Bank, a division of Zions Bancorporation, N.A., is seeking a Teller Supervisor (Client Service Associate Lead) to join their team at the Lakes branch in Las Vegas, NV. The bank, founded in 1959, offers a full range of banking services and is committed to community involvement and career development. They emphasize a culture of service and engagement, guided by core values such as extraordinary service, adaptability, teamwork, and respect. The bank provides benefits like medical insurance from day one, 401k matching, paid holidays, and opportunities for continuous learning through tuition reimbursement. They also foster diversity, equity, and inclusion through colleague-led forums. The branch operates Monday through Friday.
Requirements
- 2+ years banking, cashiering, customer service, balancing, other related experience, or successful completion of company approved training.
- Advanced knowledge of cashiering, balancing, debits, credits, bank products and/or banking.
- Working knowledge of math.
- Must have solid balancing and customer service skills.
- Ability to cross-sell bank products based on clients needs.
- Driving is an essential function of this role and as such, employees must have a valid driver's license and good driving record.
- High School diploma or equivalent.
Responsibilities
- Leads the daily activities of client service associates.
- Coach and counsel branch staff to improve customer service, sales and operational skills by providing on-the-job training.
- Help develop action plans to meet individual and branch goals.
- Ensure the branch provides quality service while protecting against loss.
- Maintain advanced knowledge of branch operations.
- If needed, supervise branch activities in the absence of, or in conjunction with branch management team.
- Expand client base through successful selling and coaching techniques including lending applications, cross-selling of bank services and products and assisting clients in every area of banking.
- If needed, be responsible for processing cash transactions and other customer service duties within the branch.
- Perform other duties as assigned.
Benefits
- Medical, Dental and Vision Insurance - START DAY ONE!
- Life and Disability Insurance
- Paid Parental Leave
- Adoption Assistance
- Health Savings (HSA)
- Flexible Spending (FSA)
- Dependent care accounts
- Paid Training
- Paid Time Off (PTO)
- 13 Paid Holidays, (includes Nevada Day & Family Day)
- 401(k) plan with company match
- Profit Sharing
- competitive compensation in line with work experience
- Mental health benefits including coaching and therapy sessions
- Tuition Reimbursement for qualifying employees
- Employee Ambassador preferred banking products
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
