Lead Teller - Waterford Lakes
About The Position
As a Lead Member Service Representative for the Waterford Lakes branch at FAIRWINDS Credit Union, you will be the first point of contact for members seeking financial freedom. This leadership role combines service and development, where you will oversee daily teller line operations, ensuring efficient, accurate, and exceptional member interactions. You will act as a primary resource for your team, providing real-time support, coaching, and guidance. Your responsibilities will include balancing operational excellence with member engagement, managing cash controls, maintaining compliance, identifying member needs, and recommending solutions. This role is crucial for the branch's daily success and the financial well-being of its members. If you are a confident decision-maker passionate about developing others and delivering outstanding service, this is an opportunity to grow your leadership impact.
Requirements
- Strong performance and a desire to grow in a leadership role.
- Experience supporting branch operations or leading a team, with a deep understanding of teller functions and credit union procedures.
- A proven track record of delivering excellent member service while driving referrals and deepening relationships.
- Confident, consistent, and capable of making decisions independently while knowing when to escalate.
- Natural leader and coach; skilled at motivating others, providing feedback, and helping teammates succeed.
- Highly organized with a strong attention to detail.
- Demonstrates sound judgment and takes pride in being a dependable, go-to resource in the branch.
- Adaptable and solutions-oriented, always ready to jump in wherever needed to support the team.
Responsibilities
- Lead daily teller line operations, including scheduling, transaction support, on-the-job training, and performance monitoring, to ensure efficient, accurate, and consistent service delivery.
- Act as Manager On Duty in the absence of the Branch or Assistant Branch Manager, handling branch opening/closing and end-of-day balancing.
- Serve as the first point of contact for operational questions and issues, resolving concerns quickly while maintaining compliance with policies and procedures.
- Drive member engagement through consultative conversations, uncovering needs and recommending appropriate products and services to support members' financial goals.
- Execute daily coaching and development of MSRs to ensure performance expectations are consistently met or exceeded.
- Remain fully up to date on operational procedures, systems, and all product/service offerings.
- Act as the primary custodian of credit union assets, performing internal control checks and managing branch cash levels.
- Assist or serve as ATM custodian, ensuring functionality, cash levels, and reporting.
- Support members with all account services, including cash handling, official checks, money orders, savings bond orders, and safe deposit box access.
Benefits
- 11 paid holidays
- Generous paid time off
- 6% 401(k) match
- $700 annual contribution to Health Savings Account
- Comprehensive maternity leave program
- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- Leadership development
- Tuition assistance
- Advancement opportunities
- Rewards for financial wellness through Debt Free Club and Dave Ramsey’s SmartDollar program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
