Teller Supervisor (Full Time) - McKinney Redbud

Prosperity Bank•McKinney, TX

16h•Onsite

About The Position

Responsible for implementing existing policies, procedures, and systems involving Teller operations and customer service functions. Coordinates, directs, and assigns Teller work. Responsible for smooth flow of Teller line, adequate window coverage, and general training. Oversees provision of a full range of services (including phone and mail) to customers and prospective customers. Ensures that customers are promptly and professionally served.

Requirements

High school graduate or equivalent.
A thorough knowledge of Teller operations and procedures.
Good understanding of Bank operations.
Understanding of Bank philosophy.
Knowledge of basic accounting.
Minimum of 2.5 years successful Teller experience.
Same requirements as a Teller III.
Facilitates GS3 (Gold Star Sales and Service) program for Tellers on team, if applicable to Banking Center.
Completes Teller Performance Score Cards, if applicable to Banking Center.
Completes Teller Assessments.
Assists with operational audits.
Any other items deemed necessary by Banking Center Manager or Banking Center Area Manager
All aspects of the Teller line
General New Account knowledge and Online Banking.
Ability to help customers with Teller and Personal Banker duties.
Assist the Banking Center Manager with ongoing development and coaching of the Teller Team.
Assists other tellers with Operations and Procedures to maintain a high level of proficiency with all work on the Teller line.
Maintains all retention and logs to the standard of the bank.
Excellent communication and leadership skills.
Supervisory and training abilities.
Uses good judgement for sound decisions.
Professional appearance, dress, and attitude.
Solid math skills.
Ability to operate related computer software, and business equipment including 10- key, money counters, and telephone.

Nice To Haves

All aspects of Personal Banker position with intention of becoming a Personal Banker.
All aspects of the branch with the intention of becoming a Banking Center Manager.
Continued training to maintain an up-to-date knowledge of banking procedures and compliance.

Responsibilities

Ensuring and performing efficient, effective, and professional Teller operations.
Ensuring that all Teller functions are correctly performed and are in accordance with established polices and standards.
Ensuring that all security procedures are followed.
Coordinating Teller operations by assisting in assigning work and distributing workflow.
Answering Tellers’ questions, solving problems, and assisting with complex transactions and sensitive customer relations problems.
Explaining policies and procedures to customers.
Making judgments for Tellers (within limits of authority) pertaining to cashing and/or accepting checks or drafts.
Investigating Teller out-of-balance conditions and instituting corrective procedures.
Assisting in finding balancing errors.
Ensuring that each Teller balances at the end of each day and that all monies are secured in accordance with established procedures.
Performing Teller paying and receiving functions as required.
Receiving deposits and loan payments.
Preparing proper receipts.
Maintaining an inventory of cashier's checks, money orders, receipts, travelers’ checks, and other negotiable items for use in the Teller area.
Monitoring needs of New Accounts and providing back up as necessary.
Ensuring and effectively performing customer service functions.
Resolving customers’ requests, problems, and questions promptly or referring appropriately.
Presenting and explaining Bank services and products to customers and assisting in meeting their financial needs.
Answering questions and solving problems for customers by listening to problems, collecting data, securing answers, and reporting results to the inquiring party.
Receiving and directing customers and telephone calls.
Responding to inquiries and questions if possible or directing them as necessary.
Recording and relaying messages.
Performing file maintenance and account changes as needed.
Keeping customers informed of Bank services and policies, including types of available accounts, interest and dividend rates, payroll deduction options, and other related services.
Maintaining and projecting the Bank's professional reputation.
Maintaining privacy of customer account information.
Actively cross selling Bank products and services.
Effectively supervising area personnel, ensuring optimal performance.
Providing leadership to personnel through effective objective setting, delegation, and communication.
Ensuring that personnel are well trained, effective, and optimally used.
Providing instruction regarding policy, procedure, and service and product offerings.
Assisting new associates.
Providing personnel with sales training according to Prosperity’s sales philosophy.
Monitoring tellers to ensure compliance with policy, procedures, and sales culture.
Tracking individual associate progress and assisting with performance appraisals as required.
Providing support and suggestions for associate improvement.
Assisting and supporting associates as needed.
Establishing and maintaining effective communication and coordination with branch and area personnel and with management.
Coordinating Teller duties and responsibilities with related functions within and outside of the branch.
Keeping management informed of area activities and of any significant problems.
Providing suggestions for improved service.
Completing required reports and related documents promptly and accurately.
Attending meetings as required.
Ensuring that work areas and equipment are clean and well maintained.
Performing procedures for opening and closing of operations, including vault, alarm, and door duties.
Replacing Tellers as needed.
Performing related clerical functions as required.