Teller Supervisor (Elko, NV)

Nevada State Bank•Elko, NV

2d•Onsite

About The Position

Nevada State Bank, a division of Zions Bancorporation, N.A., is seeking a Teller Supervisor (Client Service Associate Lead) to join their team at the Mountain City branch in Elko, NV. The bank, founded in 1959, offers a full range of banking services and is dedicated to community involvement and upholding core values such as extraordinary service, adaptability, teamwork, and respect. They are committed to career development through tuition reimbursement and continuous learning. The bank emphasizes diversity, equity, and inclusion through colleague-led diversity forums. Branch hours are Monday through Friday.

Requirements

2+ years banking, cashiering, customer service, balancing, other related experience, or successful completion of company approved training.
Advanced knowledge of cashiering, balancing, debits, credits, bank products and/or banking.
Working knowledge of math.
Must have solid balancing and customer service skills.
Ability to cross-sell bank products based on clients needs.
High School diploma or equivalent.

Nice To Haves

Employee Ambassador preferred banking products

Responsibilities

Leads the daily activities of client service associates.
Coach and counsel branch staff to improve customer service, sales and operational skills by providing on-the-job training.
Help develop action plans to meet individual and branch goals.
Ensure the branch provides quality service while protecting against loss.
Maintain advanced knowledge of branch operations.
If needed, supervise branch activities in the absence of, or in conjunction with branch management team.
Expand client base through successful selling and coaching techniques including lending applications, cross-selling of bank services and products and assisting clients in every area of banking.
If needed, be responsible for processing cash transactions and other customer service duties within the branch.
Perform other duties as assigned.