Teller Specialist

Marquette Bank•Chicago, IL

3d•Onsite

About The Position

Marquette Bank is seeking a Teller Specialist to join their team. This role is responsible for the day-to-day operations of the teller line, providing exceptional customer service, and efficiently processing transactions. The Teller Specialist must have extensive knowledge of retail operations policies and procedures, be able to handle unusual customer transactions, and answer complex customer inquiries. This position has a larger cash limit and requires independent work within established procedures. The Teller Specialist will operate under the general supervision of the Branch Operation Manager and will be trained on the job for proficiency. The role involves significant customer interaction.

Requirements

High School Diploma or Equivalent
Detail oriented with a thorough understanding of the entire Teller Department
Versatile and possess excellent communication skills to interact with employees and customers
Possess leadership and organizational skills to be able to analyze accurately and think quickly

Responsibilities

Effectively represent the Bank to all customers maintaining a high level of service to assist the branch in obtaining the highest customer service ratings, including internal survey results.
Operate a teller station by performing basic teller functions in compliance with Bank policy and audit procedures, including: Accept all checking account transactions such as check cashing, deposits, and certified checks. Accept all savings transactions such as deposits and withdrawals. Redeem US Savings Bonds. Cash and issue official bank checks. All loan payments Collect and process the appropriate service charge fees. Complete coin orders and coin counting.
Comply with all branch operating, audit and compliance requirements.
Maintain basic knowledge of operations and sales requirements—e.g. records, BSA, fraud, and CTRs.
Responsible for daily balancing of cash drawer.
Open or close branch as needed.
Respond to customer’s inquiries and cross sell financial products and services by explaining, promoting and providing referrals.
Actively comply with all applicable laws and regulations to include the Bank Secrecy Act, the Community Reinvestment Act, and all other deposit, lending, or non-deposit service regulations; adhering to the Bank’s internal policies, procedures, and risk management responsibilities contained in the Employee Handbook, the Employee Code of Conduct, and other applicable policies.
Cultivate a working knowledge of all products and services with an ongoing commitment to attend all required sales training.
Service customer inquiries by promoting the bank’s delivery channels, products and services following the sales process to achieve individual referral and team goals for outbound calling, greeting, inter-departmental referrals, etc. Includes profiling customers and prospects for new sales and cross sell opportunities.
Performs additional duties as assigned for fulfilling various banking roles depending on needs of assigned branch and manager.