Video Teller Specialist

FNB Bank, Inc • Romney, WV

15h

About The Position

Under the direction of the Video Teller Supervisor, the Video Teller Specialist is responsible for servicing customers with paying and receiving functions of the bank via video teller services. This will include processing deposits, withdrawals, and transfers, as well as fielding a variety of other customer inquiries. The person in this position must have a level of comfort interacting with individuals and servicing a variety of needs on video/ camera and display a cheerful and helpful demeanor. A positive impression is essential to this position. Follow through and resolution to issues or concerns is critical to the success of this position. The Video Teller Specialist must display an outgoing and engaging personality and use these skills to deepen customer relationships and improve customer service.

Requirements

• High School diploma or equivalent required.
• 1 to 2 years of banking experience recommended.
• Must have prior computer experience using Microsoft Office products.
• Must have excellent interpersonal skills. A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and can be of a personal or sensitive nature.

Nice To Haves

• Bilingual in English/Spanish is a plus

Responsibilities

• Must be able to communicate thoughts in a clear and concise manner, especially through a video conversation.
• Perform paying and receiving functions for customers via video teller services. This will include taking deposits, withdrawals, and transfers from customers. Will also include, but not limited to, check cashing, stop payment orders, change of address, etc.
• Responsible for daily reconcilement of bank system and video teller units.
• Understand and comply with the related laws and compliance regulations that pertain to CSR duties. Examples include bank secrecy act, privacy, and funds availability policy.
• Provide a high level of customer service. This includes understanding customer needs, as well as understanding the bank products offered.
• Must be able to educate customers about products and services by recognizing opportunities. Must engage the customer to fully execute a high level of customer service.
• Assist customers in a timely manner with concerns or issues, by direct resolution or coordinating the resolution through the appropriate department and following up to ensure the customer was satisfied with resolution.
• Responsible for selling additional products and services to video teller customers and for creating cross-departmental referrals for additional and/or identified opportunities.
• Support the overall bank sales effort. Direct sales goals may be established by management for such items as debit cards, direct deposit, automated banking, or referrals for other bank products.
• Participate as part of various retail product and marketing campaigns the bank initiates.
• Must keep supervisor informed on issues arising in day-to-day operations.
• As part of the overall team of bank employees, this position may be requested to assist in the support of other bank activities.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED