Teller/Retail Services Representative

First State Bank of St. Charles•Chesterfield, MO

14h•Onsite

About The Position

First State Bank is seeking a Teller/Retail Services Representative at our Baxter Road location in Chesterfield, MO. This is a full-time position requiring 40 hours per week, with flexibility for schedule changes and one Saturday a month at a different branch location. The role involves performing all duties of a Teller/RSR, including customer service, transaction processing, account opening, and cross-selling bank products and services, while adhering to bank policies, procedures, and regulations.

Requirements

High school diploma or general education degree (GED) required.
One to two years related experience and/or training required.
Must have reliable transportation.
Must be flexible for schedule changes.
Must be available to work one Saturday a month at a different branch location where needed.
Must complete a background check and drug testing as a condition of employment.

Nice To Haves

Previous banking experience.
Two to four years related experience and/or training preferred.

Responsibilities

Promotes and maintains a professional team atmosphere.
Supports customers in a prompt, courteous, and professional manner.
Greets customers as they enter the bank.
Provides focused and friendly customer service.
Creates an interaction where the customer feels valued and respected.
Builds trusted relationships by demonstrating care and involvement during customer interactions.
Communicates clearly and politely to understand and anticipate customer needs.
Maintains and accurately balances cash and proper cash supplies in Teller drawer.
Accepts and completes customer transactions quickly and accurately.
Efficiently maneuvers all computer systems and equipment used in the Teller areas.
Follows all bank policies, procedures and regulations.
Maintains and accurately balances the vault when it is assigned.
Establishes customer account relationships by opening various types of accounts such as checking, savings, certificates of deposits, IRAs, and merchant bankcards.
Has knowledge of the current IRA regulations with the ability to open and maintain new and existing IRAs.
Obtains and completes all necessary documentation for proper establishment of accounts.
Obtains basic knowledge of various bank services including First State Wealth Advisors, First State Bank Mortgage, Commercial and Consumer loans in order to effectively promote and cross-sell all bank products and services.
Completes required regulatory training and any additional training that is necessary for the proficiency of the Teller/Retail Services Representative position.
Completes all required compliance training and complies with the Bank Secrecy Act and Anti-Money Laundering Act as well as all regulations which apply within the scope of the position.
Adheres to all bank security and safety measures as stipulated in established security policies.
Reports to the specific branch assigned to work at and stays in contact with supervisor to ensure schedule is determined for the upcoming week.
Arrives to work on time and takes breaks/lunches as designated.