Member Services Representative/ Teller

Kindred Credit Union•Wellington North, ON

1d•CA$23•Onsite

About The Position

The Kindred team is the heart of our cooperative, bringing our values to life every day. More than financial professionals, we are trusted guides, community builders, and champions of mutual aid. Our dedication ensures that every member experience is shaped by care, integrity, and expertise. Whether offering financial guidance or strengthening community connections, we embody what it means to connect values and faith with finances - working together to INSPIRE PEACEFUL, JUST, AND PROSPEROUS COMMUNITIES. We are current recruiting to fill a Permanent Part-time Member Services Representative vacancy in our Mount Forest branch. This position is regularly scheduled 3 days per week (Monday, Thursday, Friday). Preference will be given to candidates who are flexible with their availability, as additional hours will be requested during vacation periods up to 4 or 5 days per week. Reporting to the Branch Manager, this role requires a detailed and friendly service partner, who will serve and connect members with solutions that best fit their financial needs, enabling them to make peace with their money.

Requirements

Strong customer service and relationship-building skills
Financial literacy or experience in banking (beneficial)
Some post-secondary education, ideally in business or accounting
Comfort with MS Office and a willingness to learn new systems
A sincere alignment with Kindred’s values and purpose

Nice To Haves

Relational (you enjoy connecting with others)
Solution-focused (you’re curious about needs and committed to finding the right path forward)
Energized by how Kindred’s unique approach to banking can create a positive impact in our communities.
Participate in the business and share your voice.
Continually grow your skills and abilities and to share your expertise and experience with team members.

Responsibilities

Build relationships with members, asking good questions and listening to understand their needs
Deliver exemplary service to members in completing a variety of everyday financial transactions.
Refer members to branch specialists for advice and solutions relating to credit and investments
Bring expertise in Kindred’s distinct offering of products and services to members’ attention to answer questions and provide solutions for future needs
Ensure members are equipped to access digital channels so they can bank with Kindred where, when and how they want