Teller-Racing (ONC)

Hollywood Casino at The Meadows • South Strabane Township, PA

1d • Onsite

About The Position

Responsible for providing great customer service while issuing betting transactions to player. Adheres to all departmental and property policies and procedures regarding guest service standards. Responsible for learning and understanding all facets of horse racing. Inputs wagers into the tote machine and cashes/cancels tickets. Responsible for accurate wagers. Responsible for maintaining and balancing a cash drawer; balances to zero and pays shortages to the main bank. Assists in providing players with information regarding scratched horses, race cancellations, payoffs/delays, and prices. Responsible for complying with The Meadows’ AML Compliance Program. Performs all other related and compatible duties as assigned. Maintains strict confidentiality in all company matters.

Requirements

• High School Diploma or equivalent required.
• One (1) year of customer service experience in hospitality or related industry required.
• Must possess excellent customer service and interpersonal skills.
• Must have strong written and verbal communication skills; must be able to read, write, speak, and understand English.
• Basic computer/typing skills required.
• Ability to maintain a high level of confidentiality and professionalism.
• Basic math skills required.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Must be able to work a flexible and varying schedule, including evenings, weekends, holidays, and fluctuating days off as needed.

Nice To Haves

• Prior experience in a cash handling position preferred.

Responsibilities

• Providing great customer service while issuing betting transactions to player.
• Adhering to all departmental and property policies and procedures regarding guest service standards.
• Learning and understanding all facets of horse racing.
• Inputting wagers into the tote machine and cashing/canceling tickets.
• Ensuring accurate wagers.
• Maintaining and balancing a cash drawer; balancing to zero and paying shortages to the main bank.
• Assisting in providing players with information regarding scratched horses, race cancellations, payoffs/delays, and prices.
• Complying with The Meadows’ AML Compliance Program.
• Performing all other related and compatible duties as assigned.
• Maintaining strict confidentiality in all company matters.

Benefits

• Wellness programs designed to support our team members' financial, physical, and mental well-being.
• Day-one medical coverage
• 401(k) matching
• Annual performance bonus
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED