Teller or Personal Banker

Tri Counties Bank•Daly City, CA

1d•Onsite

About The Position

This role offers the opportunity to work for a company you can be proud of, with fantastic, comprehensive benefits. The hiring range for this opportunity is: $19.00 to $20.00 per hour for our Teller I position and $22.00 to $25.00 per hour for our Personal Banker I. Both positions include incentive opportunities, creating a competitive total compensation package based on our pay scale, and may be modified by location and is commensurate with qualifications and experience. POSITION SUMMARY & MISSION – Teller Tellers sustain and elevate trust and satisfaction of Tri Counties Bank customers by expertly executing account transactions, making referrals to banking partners, and proactively initiating telephone contact with account holders. SCOPE & COMPLEXITY - Teller Safeguard a cash fund of up to $25,000, maintaining an accurate record of deposits and disbursements. Execute an average of 25-50 account transactions per day for customers visiting the branch. Regularly operate nine desktop computer applications for: Customer deposit, withdrawal, check cashing, and cashier’s check transactions (“Desktop Teller”), Customer account balance inquiries and account maintenance (“Signature”), Federal compliance (“Verafin”), Customer account report and document access (“Nautilus”), Customer relationship management (“Salesforce”), Transaction source capture (“BackCounter”), Foreign currency transactions (“CurrencyTeller”), Internal communications (“Outlook”), Personal timekeeping (UltiPro). MAJOR RESPONSIBILITIES - Teller Handles customer service transactions, such as receiving and disbursing funds, posting deposits and withdrawing funds. Provides information and assistance in researching customer problems, balances a cash drawer daily and answers customer inquiries. Probes for customer financial needs and recommends bank products and services. Refers retail loan and deposit products. Meets referral goals as assigned. Provides prompt, efficient and friendly service to Bank customers ensuring that all customer transactions are handled timely and accurately according to guidelines. Ensures that cash and security procedures are followed accounting for assigned cash. Balances cash drawer and maintains drawer within limits. Completes necessary documentation and data entry. Processes all deposit and loan transactions. Makes outbound calls to new and existing customers to maintain contact and satisfy servicing needs. Maintains a current understanding of Bank policies and procedures in compliance with all federal and state laws, including but not limited to Bank Secrecy Act (SARs, CIP, OFAC), Information Security (GLBA), Identity Theft Red Flags, Financial Elder Abuse Reporting, and any other applicable regulations that may be specific to your job duties. Performs other duties as assigned. EDUCATION, EXPERIENCE AND OTHER SKILLS REQUIRED - Teller High school diploma or GED required. Effective selling and cross-selling skills. Excellent written and verbal communication skills. Ability to utilize personal computers and Windows based programs. Able to successfully complete Bank’s product and sales training courses. POSITION SUMMARY & MISSION – Personal Banker I As a Personal Banker you provide confidence-inspiring service to members of our community who visit the branch for teller services and new account openings. In your personal interactions with customers you create and expand banker-client relationships based on purpose, value, and trust. You assist our customers with a variety of transactions, demonstrate interest and care for their financial wellbeing, detect opportunities to introduce them to Tri Counties Bank services that suit their financial circumstances, and expertly present to them products that address their needs and goals. SCOPE & COMPLEXITY - Personal Banker Conduct an average of approximately 12 or more customer conversations daily. Present to customers the features and benefits of: Consumer Checking Accounts, Consumer Savings Accounts, Certificates Of Deposit, Online Banking, Bill Pay, Mobile Banking, Debit Cards, Overdraft Privilege Coverage. Continuously update a customer relationship management database with records of all customer interactions, whether in person, by telephone, or other modes of communication. Maintain collaborative relationships with other Tri Counties Bank financial services professionals providing specialized services in: Home mortgage lending, Investment Advisory, Commercial Lending, Business Corporate & Purchasing Cards, Treasury Management, Merchant Card Services, Direct Banking. MAJOR RESPONSIBILITIES of our Personal Banker Begin with a personal welcome to everyone who calls or comes into a branch. Show the customer they are valued. Use every customer interaction as an opportunity to have quality conversations and individually understand the financial needs and goals of our customers. Share your knowledge about Tri Counties Bank services, products, and partners to help your customers’ save money, make more money or make their banking more convenient. Employ appropriate solutions for your customers. Follow through and honor commitments to ensure their financial needs and goals are fulfilled. OTHER RESPONSIBILITIES - Personal Banker Maintain accurate sales records and regularly reviews sales results with Branch Manager and prepares an action plan taking appropriate steps to meet/exceed sales objectives. Ensure that all customer transactions, ranging from check cashing to cash depositing to loan payments to counting currency and coin, are handled accurately and timely according to guidelines. Maintain a current understanding of Bank policies and procedures. Maintain a current understanding of and ensure compliance with regulations that include but are not limited to: Bank Secrecy Act, USA PATRIOT Act, suspicious activity reporting, Reg B/fair Lending, Reg Z/Trust in Lending, Reg DD/Trush in Savings, Expedited Funds Availability Act, Gramm-Leach-Bliley Act, Community Reinvestment Act and the SAFE Act. Assist in training branch team members, on product knowledge and skill development when necessary. Assist other team members in non-primary assigned duties whenever necessary and perform other work-related duties as assigned. EDUCATION, EXPERIENCE AND OTHER SKILLS REQUIRED - Personal Banker High school diploma or GED required. Previous sales and cash handling experience, preferred. Effective verbal and written communication skills. Ability to utilize personal computers and Windows based programs. Able to successfully complete Bank product and sales training courses and appropriate certifications. Able to be registered as a mortgage loan originator (MLO) in the Nationwide Mortgage License System and Registry (NMLS). PHYSICAL REQUIREMENTS - Teller or Personal Banker May be required to lift up to 25 pounds.

Requirements

High school diploma or GED required.
Effective selling and cross-selling skills.
Excellent written and verbal communication skills.
Ability to utilize personal computers and Windows based programs.
Able to successfully complete Bank’s product and sales training courses.
High school diploma or GED required.
Effective verbal and written communication skills.
Ability to utilize personal computers and Windows based programs.
Able to successfully complete Bank product and sales training courses and appropriate certifications.
Able to be registered as a mortgage loan originator (MLO) in the Nationwide Mortgage License System and Registry (NMLS).

Nice To Haves

Previous sales and cash handling experience, preferred.

Responsibilities

Execute account transactions, make referrals to banking partners, and proactively initiate telephone contact with account holders.
Safeguard a cash fund of up to $25,000, maintaining an accurate record of deposits and disbursements.
Execute an average of 25-50 account transactions per day for customers visiting the branch.
Operate desktop computer applications for various banking functions.
Handle customer service transactions, such as receiving and disbursing funds, posting deposits and withdrawing funds.
Provide information and assistance in researching customer problems, balance a cash drawer daily and answer customer inquiries.
Probe for customer financial needs and recommend bank products and services.
Refer retail loan and deposit products and meet referral goals as assigned.
Provide prompt, efficient and friendly service to Bank customers ensuring that all customer transactions are handled timely and accurately according to guidelines.
Ensure that cash and security procedures are followed accounting for assigned cash.
Balance cash drawer and maintain drawer within limits.
Complete necessary documentation and data entry.
Process all deposit and loan transactions.
Make outbound calls to new and existing customers to maintain contact and satisfy servicing needs.
Maintain a current understanding of Bank policies and procedures in compliance with all federal and state laws.
Conduct an average of approximately 12 or more customer conversations daily.
Present to customers the features and benefits of various bank products and services.
Continuously update a customer relationship management database with records of all customer interactions.
Maintain collaborative relationships with other Tri Counties Bank financial services professionals.
Begin with a personal welcome to everyone who calls or comes into a branch.
Use every customer interaction as an opportunity to have quality conversations and individually understand the financial needs and goals of our customers.
Share knowledge about Tri Counties Bank services, products, and partners.
Employ appropriate solutions for customers.
Follow through and honor commitments to ensure financial needs and goals are fulfilled.
Maintain accurate sales records and regularly review sales results with Branch Manager and prepare an action plan.
Ensure that all customer transactions are handled accurately and timely according to guidelines.
Maintain a current understanding of Bank policies and procedures.
Maintain a current understanding of and ensure compliance with regulations.
Assist in training branch team members on product knowledge and skill development when necessary.
Assist other team members in non-primary assigned duties whenever necessary and perform other work-related duties as assigned.