Teller Operations Supervisor in Longview

Austin Bank•Longview, TX

8d•Onsite

About The Position

The Teller Operations Supervisor is responsible for understanding and complying with regulatory requirements for financial transactions, particularly the Bank Secrecy Act (BSA) and Customer Identification Program (CIP). This role emphasizes superior customer service, building strong customer relationships, and promoting loyalty to Austin Bank. The supervisor will foster a teamwork atmosphere, stay informed about company communications, and develop personal skills through ongoing training. Upholding the organization's values of ethics, integrity, and confidentiality is paramount. The position involves greeting customers, assigning duties and work schedules to tellers, supervising teller personnel, resolving grievances, and training tellers in customer service and banking procedures. Key responsibilities include approving checks, providing guidance on complex transactions, handling customer complaints, examining teller reports for accuracy, reconciling daily cash, managing the supply of money, verifying incoming cash, maintaining teller cash drawers, and allowing customer access to safe deposit boxes. The supervisor will also monitor security procedures, control vault access, issue instructions, standardize teller procedures for efficiency, obtain information and complete Currency Transaction Reports, oversee these reports and Official Checks Logs, and prepare Suspicious Activity Reports. The role also includes serving as a lead teller, processing various deposits (Night Depository, ATM, Bank-by-mail), receiving and verifying deposits, placing holds on checks, cashing checks after verification, explaining and promoting bank products/services, maintaining logs for cash sales, accepting payments, processing payments and cash advances, placing stop payments, assisting with debit card disputes, balancing cash drawers and vault, verifying new account information, accepting information for wire transfers, assisting with filing, opening/processing mail, answering phones, ordering supplies, preparing timecards, maintaining attendance records, cross-training, maintaining confidentiality, reporting to work regularly, and enhancing professional growth.

Requirements

Understand and comply with regulatory requirements for financial transactions, most specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP) as it relates to specific job functions.
Exhibits superior customer service as an Austin Bank team member.
Demonstrates high quality relationship building techniques to ensure the customer receives the best possible solution to his banking and financial needs.
Helps promote a loyal relationship between the customer and Austin bank.
Participates in developing a teamwork atmosphere with co-workers as part of department/branch location by attending meetings, participating in discussions, treating co-workers with respect and courtesy, and contributing to departmental goals.
Has a responsibility to stay abreast of company communications by reading publications, announcements and company e-mails, etc.
Takes advantage of appropriate communication channels regarding bank related business matters.
Develop personal skills and capabilities through on-going training, as provided by the company or elsewhere subject to Company approval.
Uphold and safeguard the organizations values particularly relating to ethics, integrity, and confidentiality both internally and externally.
Greets customers and provides superior customer service.
Assigns duties and work schedules to tellers to ensure efficient functioning of department.
Supervises all teller personnel and maintains harmony among workers and resolves grievances.
Trains tellers in customer service and banking procedures.
Approves checks for payment.
Provides guidance and assistance to Tellers with more complex customer transactions.
Handles customer complaints.
Examines Tellers’ report of daily transactions for accuracy.
Reconciles location cash daily.
Ensures supply of money for financial institution’s needs based on legal requirements and business demand. Orders supply of cash and verify incoming cash. Maintains teller cash drawer within required limits.
Allows customers access to safe deposit boxes, following specified procedures.
Monitors security procedures and controls access to vault.
Issues written and oral instructions.
Studies and standardizes teller procedures to improve efficiency of subordinates.
Obtains information and completes Currency Transaction Reports and submits to BSA Officer.
Oversees Currency Transaction Reports and Official Checks Logs. Prepares Suspicious Activity Reports when applicable.
Serves as a lead teller.
Greets customers and provides superior customer service.
Processes Night Depository, ATM and Bank-by-mail deposits.
Receives checks and cash for deposit, verifies amount, examines checks for proper endorsements and issues receipt for deposit amount.
Places holds on checks accepted for deposits, if warranted, in accordance with regulations.
Cashes checks after verification of customer signatures and balances. Obtains positive identification of payee.
Explains, promotes and/or sells bank products or services such as traveler’s checks, savings bonds, money orders and cashier’s checks, etc.
Maintains appropriate log of cash sale of Cashier’s Checks and travelers checks per requirements of Bank Secrecy Act.
Accepts utility bill and loan payments.
Processes TT&L and EFTPS payments and cash advances.
Places stop payments on checks and drafts as requested by customer.
Assists customers in preparing documentation on debit card disputes.
Balances teller cash drawer and cash vault daily.
Verifies next day new account information and account file maintenance.
Accepts information for outgoing wire transfers.
Assists in filing bank records/documentation.
Opens/processes mail as required.
Answers telephone calls taking messages, forwarding calls and provides assistance to customers.
Orders supplies for Tellers/department.
Prepares and submits timecard/timesheet information. Maintains attendance records.
Cross-trains in other areas.
Maintains confidentiality at all times.
Reports to work regularly and promptly. Contributes as a team player.
Enhances professional growth and development through participation in educational programs, current literature, and in-service meetings, etc.
Maintains established department and Bank policies, procedures and objectives and quality assurance.
Other duties as assigned.

Responsibilities

Understand and comply with regulatory requirements for financial transactions, including Bank Secrecy Act (BSA) and Customer Identification Program (CIP).
Exhibit superior customer service and build strong customer relationships.
Foster a teamwork atmosphere with co-workers.
Stay informed about company communications.
Develop personal skills and capabilities through ongoing training.
Uphold and safeguard the organization's values, particularly ethics, integrity, and confidentiality.
Greet customers and provide superior customer service.
Assign duties and work schedules to tellers to ensure efficient functioning of the department.
Supervise all teller personnel and maintain harmony among workers, resolving grievances.
Train tellers in customer service and banking procedures.
Approve checks for payment.
Provide guidance and assistance to Tellers with more complex customer transactions.
Handle customer complaints.
Examine Tellers’ report of daily transactions for accuracy.
Reconcile location cash daily.
Ensure supply of money for financial institution’s needs based on legal requirements and business demand; order supply of cash and verify incoming cash; maintain teller cash drawer within required limits.
Allow customers access to safe deposit boxes, following specified procedures.
Monitor security procedures and control access to vault.
Issue written and oral instructions.
Study and standardize teller procedures to improve efficiency of subordinates.
Obtain information and complete Currency Transaction Reports and submit to BSA Officer.
Oversee Currency Transaction Reports and Official Checks Logs; prepare Suspicious Activity Reports when applicable.
Serve as a lead teller.
Process Night Depository, ATM and Bank-by-mail deposits.
Receive checks and cash for deposit, verify amount, examine checks for proper endorsements and issue receipt for deposit amount.
Place holds on checks accepted for deposits, if warranted, in accordance with regulations.
Cash checks after verification of customer signatures and balances; obtain positive identification of payee.
Explain, promote and/or sell bank products or services such as traveler’s checks, savings bonds, money orders and cashier’s checks, etc.
Maintain appropriate log of cash sale of Cashier’s Checks and travelers checks per requirements of Bank Secrecy Act.
Accept utility bill and loan payments.
Process TT&L and EFTPS payments and cash advances.
Place stop payments on checks and drafts as requested by customer.
Assist customers in preparing documentation on debit card disputes.
Balance teller cash drawer and cash vault daily.
Verify next day new account information and account file maintenance.
Accept information for outgoing wire transfers.
Assist in filing bank records/documentation.
Open/process mail as required.
Answer telephone calls taking messages, forwarding calls and provide assistance to customers.
Order supplies for Tellers/department.
Prepare and submit timecard/timesheet information; maintain attendance records.
Cross-train in other areas.
Maintain confidentiality at all times.
Report to work regularly and promptly; contribute as a team player.
Enhance professional growth and development through participation in educational programs, current literature, and in-service meetings, etc.
Maintain established department and Bank policies, procedures and objectives and quality assurance.
Perform other duties as assigned.