Teller Operations Supervisor in Big Sandy

Austin Bank•Big Sandy, TX

1d•Onsite

About The Position

The Teller Operations Supervisor is responsible for understanding and complying with regulatory requirements for financial transactions, specifically the Bank Secrecy Act (BSA) and Customer Identification Program (CIP). This role emphasizes superior customer service, building strong customer relationships, and promoting loyalty to Austin Bank. The supervisor will foster a teamwork atmosphere, stay updated on company communications, and pursue personal skill development. Upholding the organization's values of ethics, integrity, and confidentiality is paramount. The role involves supervising teller personnel, training them in customer service and banking procedures, approving checks, and assisting with complex transactions. Responsibilities also include handling customer complaints, examining daily transaction reports, reconciling cash, managing cash supply, monitoring security procedures, and issuing instructions to standardize teller procedures for improved efficiency. The supervisor will also oversee the completion of Currency Transaction Reports, Official Checks Logs, and prepare Suspicious Activity Reports when necessary. As a lead teller, they will process various deposits, cash checks, promote bank products, maintain logs for cash sales, accept payments, process specific payment types, handle stop payments, assist with debit card disputes, balance cash drawers and vaults, verify new account information, accept wire transfer information, assist with filing, process mail, answer phones, order supplies, prepare timecards, maintain attendance records, cross-train, and maintain confidentiality. Regular attendance and contributing as a team player are expected, along with continuous professional growth and adherence to bank policies and objectives.

Requirements

Understand and comply with regulatory requirements for financial transactions, most specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP) as it relates to specific job functions.
Exhibits superior customer service as an Austin Bank team member.
Demonstrates high quality relationship building techniques to ensure the customer receives the best possible solution to his banking and financial needs.
Helps promote a loyal relationship between the customer and Austin bank.
Participates in developing a teamwork atmosphere with co-workers as part of department/branch location by attending meetings, participating in discussions, treating co-workers with respect and courtesy, and contributing to departmental goals.
Has a responsibility to stay abreast of company communications by reading publications, announcements and company e-mails, etc.
Takes advantage of appropriate communication channels regarding bank related business matters.
Uphold and safeguard the organizations values particularly relating to ethics, integrity, and confidentiality both internally and externally.
Greets customers and provides superior customer service.
Assigns duties and work schedules to tellers to ensure efficient functioning of department.
Supervises all teller personnel and maintains harmony among workers and resolves grievances.
Trains tellers in customer service and banking procedures.
Approves checks for payment.
Provides guidance and assistance to Tellers with more complex customer transactions.
Handles customer complaints.
Examines Tellers’ report of daily transactions for accuracy.
Reconciles location cash daily.
Ensures supply of money for financial institution’s needs based on legal requirements and business demand.
Orders supply of cash and verify incoming cash.
Maintains teller cash drawer within required limits.
Allows customers access to safe deposit boxes, following specified procedures.
Monitors security procedures and controls access to vault.
Issues written and oral instructions.
Studies and standardizes teller procedures to improve efficiency of subordinates.
Obtains information and completes Currency Transaction Reports and submits to BSA Officer.
Oversees Currency Transaction Reports and Official Checks Logs.
Prepares Suspicious Activity Reports when applicable.
Serves as a lead teller.
Greets customers and provides superior customer service.
Processes Night Depository, ATM and Bank-by-mail deposits.
Receives checks and cash for deposit, verifies amount, examines checks for proper endorsements and issues receipt for deposit amount.
Places holds on checks accepted for deposits, if warranted, in accordance with regulations.
Cashes checks after verification of customer signatures and balances.
Obtains positive identification of payee.
Explains, promotes and/or sells bank products or services such as traveler’s checks, savings bonds, money orders and cashier’s checks, etc.
Maintains appropriate log of cash sale of Cashier’s Checks and travelers checks per requirements of Bank Secrecy Act.
Accepts utility bill and loan payments.
Processes TT&L and EFTPS payments and cash advances.
Places stop payments on checks and drafts as requested by customer.
Assists customers in preparing documentation on debit card disputes.
Balances teller cash drawer and cash vault daily.
Verifies next day new account information and account file maintenance.
Accepts information for outgoing wire transfers.
Assists in filing bank records/documentation.
Opens/processes mail as required.
Answers telephone calls taking messages, forwarding calls and provides assistance to customers.
Orders supplies for Tellers/department.
Prepares and submits timecard/timesheet information.
Maintains attendance records.
Cross-trains in other areas.
Maintains confidentiality at all times.
Reports to work regularly and promptly.
Contributes as a team player.
Enhances professional growth and development through participation in educational programs, current literature, and in-service meetings, etc.
Maintains established department and Bank policies, procedures and objectives and quality assurance.

Nice To Haves

Develop personal skills and capabilities through on-going training, as provided by the company or elsewhere subject to Company approval.

Responsibilities

Supervises all teller personnel and maintains harmony among workers and resolves grievances.
Trains tellers in customer service and banking procedures.
Approves checks for payment.
Provides guidance and assistance to Tellers with more complex customer transactions.
Handles customer complaints.
Examines Tellers’ report of daily transactions for accuracy.
Reconciles location cash daily.
Ensures supply of money for financial institution’s needs based on legal requirements and business demand.
Orders supply of cash and verify incoming cash.
Maintains teller cash drawer within required limits.
Allows customers access to safe deposit boxes, following specified procedures.
Monitors security procedures and controls access to vault.
Issues written and oral instructions.
Studies and standardizes teller procedures to improve efficiency of subordinates.
Obtains information and completes Currency Transaction Reports and submits to BSA Officer.
Oversees Currency Transaction Reports and Official Checks Logs.
Prepares Suspicious Activity Reports when applicable.
Serves as a lead teller.
Greets customers and provides superior customer service.
Processes Night Depository, ATM and Bank-by-mail deposits.
Receives checks and cash for deposit, verifies amount, examines checks for proper endorsements and issues receipt for deposit amount.
Places holds on checks accepted for deposits, if warranted, in accordance with regulations.
Cashes checks after verification of customer signatures and balances.
Obtains positive identification of payee.
Explains, promotes and/or sells bank products or services such as traveler’s checks, savings bonds, money orders and cashier’s checks, etc.
Maintains appropriate log of cash sale of Cashier’s Checks and travelers checks per requirements of Bank Secrecy Act.
Accepts utility bill and loan payments.
Processes TT&L and EFTPS payments and cash advances.
Places stop payments on checks and drafts as requested by customer.
Assists customers in preparing documentation on debit card disputes.
Balances teller cash drawer and cash vault daily.
Verifies next day new account information and account file maintenance.
Accepts information for outgoing wire transfers.
Assists in filing bank records/documentation.
Opens/processes mail as required.
Answers telephone calls taking messages, forwarding calls and provides assistance to customers.
Orders supplies for Tellers/department.
Prepares and submits timecard/timesheet information.
Maintains attendance records.
Cross-trains in other areas.
Maintains confidentiality at all times.
Reports to work regularly and promptly.
Contributes as a team player.
Enhances professional growth and development through participation in educational programs, current literature, and in-service meetings, etc.
Maintains established department and Bank policies, procedures and objectives and quality assurance.
Other duties as assigned.