Teller Operations Supervisor in Big Sandy

Austin Bank•Big Sandy, TX

7d•Onsite

About The Position

The Teller Operations Supervisor is responsible for understanding and complying with regulatory requirements for financial transactions, particularly the Bank Secrecy Act (BSA) and Customer Identification Program (CIP). This role emphasizes superior customer service, building strong customer relationships, and promoting loyalty to Austin Bank. The supervisor will foster a teamwork atmosphere, stay informed about company communications, and develop personal skills through ongoing training. Upholding the organization's values, including ethics, integrity, and confidentiality, is paramount. The role involves supervising teller personnel, training them in customer service and banking procedures, approving checks, and providing guidance on complex transactions. Additionally, the supervisor handles customer complaints, reconciles daily cash, manages cash supply, and monitors security procedures. A key aspect is overseeing compliance-related tasks such as Currency Transaction Reports and Suspicious Activity Reports. The role also includes performing teller duties such as processing deposits, cashing checks, promoting bank products, and balancing cash drawers.

Requirements

Understand and comply with regulatory requirements for financial transactions, most specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP).
Exhibit superior customer service.
Demonstrate high quality relationship building techniques.
Participate in developing a teamwork atmosphere with co-workers.
Stay abreast of company communications.
Develop personal skills and capabilities through on-going training.
Uphold and safeguard the organizations values particularly relating to ethics, integrity, and confidentiality.
Greets customers and provides superior customer service.
Assigns duties and work schedules to tellers.
Supervises all teller personnel and maintains harmony among workers and resolves grievances.
Trains tellers in customer service and banking procedures.
Approves checks for payment.
Provides guidance and assistance to Tellers with more complex customer transactions.
Handles customer complaints.
Examines Tellers’ report of daily transactions for accuracy.
Reconciles location cash daily.
Ensures supply of money for financial institution’s needs based on legal requirements and business demand.
Orders supply of cash and verify incoming cash.
Maintains teller cash drawer within required limits.
Allows customers access to safe deposit boxes, following specified procedures.
Monitors security procedures and controls access to vault.
Issues written and oral instructions.
Studies and standardizes teller procedures to improve efficiency of subordinates.
Obtains information and completes Currency Transaction Reports and submits to BSA Officer.
Oversees Currency Transaction Reports and Official Checks Logs.
Prepares Suspicious Activity Reports when applicable.
Serves as a lead teller.
Processes Night Depository, ATM and Bank-by-mail deposits.
Receives checks and cash for deposit, verifies amount, examines checks for proper endorsements and issues receipt for deposit amount.
Places holds on checks accepted for deposits, if warranted, in accordance with regulations.
Cashes checks after verification of customer signatures and balances.
Obtains positive identification of payee.
Explains, promotes and/or sells bank products or services such as traveler’s checks, savings bonds, money orders and cashier’s checks, etc.
Maintains appropriate log of cash sale of Cashier’s Checks and travelers checks per requirements of Bank Secrecy Act.
Accepts utility bill and loan payments.
Processes TT&L and EFTPS payments and cash advances.
Places stop payments on checks and drafts as requested by customer.
Assists customers in preparing documentation on debit card disputes.
Balances teller cash drawer and cash vault daily.
Verifies next day new account information and account file maintenance.
Accepts information for outgoing wire transfers.
Assists in filing bank records/documentation.
Opens/processes mail as required.
Answers telephone calls taking messages, forwarding calls and provides assistance to customers.
Orders supplies for Tellers/department.
Prepares and submits timecard/timesheet information.
Maintains attendance records.
Cross-trains in other areas.
Maintains confidentiality at all times.
Reports to work regularly and promptly.
Contributes as a team player.
Enhances professional growth and development through participation in educational programs, current literature, and in-service meetings, etc.
Maintains established department and Bank policies, procedures and objectives and quality assurance.

Nice To Haves

Other duties as assigned.

Responsibilities

Understand and comply with regulatory requirements for financial transactions, including Bank Secrecy Act (BSA) and Customer Identification Program (CIP).
Provide superior customer service and build strong customer relationships.
Foster a teamwork atmosphere with co-workers.
Stay informed about company communications.
Develop personal skills and capabilities through ongoing training.
Uphold and safeguard the organization's values, particularly ethics, integrity, and confidentiality.
Assign duties and work schedules to tellers.
Supervise all teller personnel and maintain harmony among workers.
Train tellers in customer service and banking procedures.
Approve checks for payment.
Provide guidance and assistance to Tellers with complex customer transactions.
Handle customer complaints.
Examine Tellers’ report of daily transactions for accuracy.
Reconcile location cash daily.
Ensure supply of money for financial institution’s needs and order/verify incoming cash.
Maintain teller cash drawer within required limits.
Allow customers access to safe deposit boxes.
Monitor security procedures and control access to vault.
Issue written and oral instructions.
Study and standardize teller procedures to improve efficiency.
Obtain information and complete Currency Transaction Reports and submit to BSA Officer.
Oversee Currency Transaction Reports and Official Checks Logs.
Prepare Suspicious Activity Reports when applicable.
Serve as a lead teller.
Process Night Depository, ATM and Bank-by-mail deposits.
Receive checks and cash for deposit, verify amount, examine checks for proper endorsements and issue receipt.
Place holds on checks accepted for deposits, if warranted.
Cash checks after verification of customer signatures and balances.
Explain, promote and/or sell bank products or services.
Maintain appropriate log of cash sale of Cashier’s Checks and travelers checks.
Accept utility bill and loan payments.
Process TT&L and EFTPS payments and cash advances.
Place stop payments on checks and drafts.
Assist customers in preparing documentation on debit card disputes.
Balance teller cash drawer and cash vault daily.
Verify next day new account information and account file maintenance.
Accept information for outgoing wire transfers.
Assist in filing bank records/documentation.
Open/process mail as required.
Answer telephone calls, take messages, forward calls and provide assistance to customers.
Order supplies for Tellers/department.
Prepare and submit timecard/timesheet information and maintain attendance records.
Cross-train in other areas.
Maintain confidentiality at all times.
Report to work regularly and promptly.
Contribute as a team player.
Enhance professional growth and development.
Maintain established department and Bank policies, procedures and objectives and quality assurance.
Perform other duties as assigned.