Teller Manager (Flex Team)

Canandaigua National Bank & Trust Co • Rochester, NY

23h • $0 - $24 • Onsite

About The Position

The Teller Manager is responsible for the day-to-day management of the Teller unit in a Branch Office, ensuring that Branch Offices can meet the financial services needs of its customers. This role directly supervises all Tellers in the Branch to provide efficient and accurate paying and receiving services. The Teller Manager also maintains and controls vault cash for the Teller unit. Additionally, this role works closely with the Community Office Manager in establishing and delivering specific service standards to achieve exceptional customer service.

Requirements

• College degree or college coursework with an emphasis in a business or accounting curriculum, or equivalent work experience.
• A minimum of 12 months of banking experience.
• Strong knowledge of bank operating policies and procedures.
• Able to perform all Teller duties.
• High proficiency with a PC and associated programs (such as Microsoft Office).
• Exceptional customer service/sales experience.

Responsibilities

• Day-to-day management of the Teller unit in a Branch Office.
• Ensuring Branch Offices can meet the financial services needs of its customers.
• Directly supervising all Tellers in the Branch to provide efficient and accurate paying and receiving services.
• Maintaining and controlling vault cash for the Teller unit.
• Working closely with the Community Office Manager in establishing and delivering specific service standards to achieve exceptional customer service.
• Ensuring all paying and receiving, balancing, and operational activities are done efficiently and according to policy.
• Assisting in the selection of new personnel as appropriate.
• Making provisions for the proper orientation and training of new personnel.
• Working with Tellers to ensure they meet quarterly requirements of the Retail Referral program.
• On time completion of all assigned performance reviews.

Benefits

• Medical, dental, vision, FSA, HSA options for both part-time and full-time employees.
• Medical coverage is also offered for domestic partners.
• Paid holidays, vacation, and sick time.
• 401(k)
• Profit Sharing
• Employee Stock Ownership Plan (ESOP).
• Training & development opportunities.
• Tuition assistance.
• Community focused volunteer opportunities.
• Award winning wellness program that promotes a solid work/life balance.
• Banking perks and discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree