Teller II (Part Time) - FT. Worth University, Texas

SouthState Bank•Fort Worth, TX

3d•Onsite

About The Position

The Teller II has the responsibility to take ownership of all tasks and challenges that they encounter in the operation of their assigned position. This role serves customers quickly, accurately, efficiently, and confidentially according to the SouthState Bank Service Standards. The Teller II must know and understand the products and services offered by the Bank, including their facts, features, benefits, advantages, rules, regulations, and price structure. They should be able to identify customer needs and expectations by listening for clues and seek opportunities to expand customer relationships by making referrals. A neat and professional personal appearance is required, and the Teller II must assess and effectively manage all risks associated with their job function, ensuring compliance with banking regulations like Regulation CC and Bank Secrecy Act. Additionally, they need to develop a strong understanding of customer-facing technology and be able to discuss and enroll customers in self-service options. Specific teller duties include processing transactions for savings, checking, and loan accounts, maintaining a neat work area, assisting in guiding and training new tellers, allowing customers access to safe deposit boxes, cashing checks and processing savings withdrawals within assigned limits, selling certified checks, and balancing transactions daily. Other potential duties include servicing/balancing the ATM, utilizing the branch capture system, and following all policies and procedures for transactions, minimizing errors, and maintaining workflow. The Teller II must also know and follow branch security and audit procedures and understand the function and operation of security devices. This role requires more than 18 months of experience and demonstrated expertise in the Teller I job function, along with a willingness and ability to perform Teller II duties. Additional responsibilities may include vault or back-up vault responsibilities.

Requirements

More than 18 months experience
Demonstrated expertise in the Teller I job function
Demonstrates willingness and ability to perform the duties of the Teller II position
High School diploma or equivalent
Cash handling experience
Sales experience
Customer service experience
Good interpersonal skills
Good computer skills
Ability to read, write, speak, and understand English

Nice To Haves

Previous banking experience preferred.

Responsibilities

Serves customers quickly, accurately, efficiently, and confidentially according to the SouthState Bank Service Standards.
Knows and understands the products and services offered by the Bank.
Identifies customer needs and expectations by listening for clues.
Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.
Presents a neat and professional personal appearance, in accordance with bank policy.
Assesses and effectively manages all risks associated with job function.
Ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.
Develops a strong understanding of customer facing technology with the ability to discuss with and enroll customer in self-service options.
Processes transactions for savings, checking, and loan accounts.
Maintains a neat and orderly work area.
Assists in guiding and training new tellers.
Allows customers access to safe deposit boxes.
Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures.
Sells certified checks within assigned limits.
Balances transactions daily.
May service/balance ATM.
May utilize the branch capture system.
Follows policies and procedures in completing transactions, minimizing operational errors, and maintaining a proper workflow.
Follows the branch’s security and audit procedures and understands the function and operation of the security devices.
Performs Teller II functions, which may include Vault Responsibilities or Back-Up Vault Responsibilities.
Performs other duties as assigned.