Teller I
About The Position
The Teller I position involves delivering unmatched customer service by consistently executing the MCB PROMISE. This role requires handling customer transactions efficiently and accurately, adhering to bank policies and procedures. Tellers are expected to answer telephones using MCB protocol, transfer calls appropriately, and develop a comprehensive understanding of all bank products. They should proactively identify customer needs and present suitable solutions, taking initiative to deepen their product knowledge. Additionally, Tellers are encouraged to seek personal and professional development opportunities, be growth-minded, and enthusiastically support bank initiatives. Building and maintaining supportive relationships with branch and interdepartmental teammates is also a key aspect of the role.
Requirements
- Generally 0-2 years of experience.
Responsibilities
- Make daily deposits and withdrawals for customers, including verifying proper ID and signatures.
- Issue money orders and correctly complete the transaction in the log book.
- Buy and sell money from the vault.
- Open mail and process transactions.
- Process night drop deposits.
- Prepare and verify vault shipments.
- Fill out Currency Transaction Report forms when necessary.
- Accept loan payments for customers.
- Accept safety deposit box payments for customers.
- Assist customers with reordering debit cards.
- Assist customers with re-setting their online banking passwords.
- Process cash advances.
- Review daily cash items and general ledger reports.
- Prepare the daily teller balancing report.
- Assist Relationship Banker with administrative duties as needed.
- Complete all assigned training by the required deadline.
- Proactively seek opportunities for personal and professional development.
- Be growth minded.
- Enthusiastically support bank initiatives.
- Develop and maintain a supportive relationship with branch and interdepartmental teammates.
- Deliver unmatched service by consistently executing the MCB PROMISE.
- Handle customer transactions efficiently, with minimal errors and in accordance with the bank’s policies and procedures.
- Answer the telephone using MCB protocol.
- Warmly transfer calls when necessary.
- Develop a conversational competence about all bank products.
- Take the initiative to develop product knowledge.
- Consistently identify customer needs and present solutions.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
