Teller I

Southside Bank • Cleveland, TX

5h • $16 • Onsite

About The Position

To create a memorable experience that delivers consistent and value-added services dedicated to developing lasting customer relationships. This role involves providing teller services including processing transactions such as deposits, withdrawals, cashing checks, and completing change orders with accuracy. The Teller I must utilize knowledge and judgment to assure the validity of transactions processed, referring questionable items to an Assistant Branch Manager or above, and maintain a professional appearance in both dress and behavior. The position requires performing Southside Bank’s customer service standards, consistently performing with accuracy and efficiency to build customer confidence and trust, and providing enthusiastic, professional, and courteous service to customers and employees. The individual will be expected to meet or exceed all operational and sales goals, complete customer thank you calls, and follow up on problem resolution as directed by management. A key aspect is knowing the products and services offered by the Bank to explain key benefits and recognize cross-sell opportunities, directing customers to other departments as needed. The role also demands operational excellence, including understanding and abiding by bank policies and procedures, following compliance procedures to avoid fraudulent activity, maintaining cash drawer limits, and ensuring daily balancing standards are met. Furthermore, the Teller I will accept and verify customer deposits, cash checks, process less cash transactions, perform special services like selling official checks and processing loan payments, and continue professional development through training. Compliance with audit policies, applicable laws and regulations (including BSA), and maintaining security and confidentiality of sensitive Bank information are also essential. The position contributes to a positive team environment and assists with branch opening and closing duties.

Requirements

• High School Graduate or the equivalent required.
• Proficient in typing, 10-key calculator and data entry.
• Excellent oral and written communication skills.
• Completion and comprehension of the following Southside Bank instructor led classes: New Employee Orientation, Teller Training, Teller Advanced and Professional Teller.

Nice To Haves

• Minimum 6 months cash handling or customer service experience preferred.

Responsibilities

• Perform Southside Bank’s customer service standards with each customer interaction.
• Consistently perform with accuracy and efficiency to build customer confidence and trust.
• Provides enthusiastic, professional, and courteous service to Southside Bank customers and employees.
• Meets or exceeds all operational and sales goals determined by retail management to include balancing, and attendance and others as applicable.
• Complete customer thank you calls and follow up of problem resolution as directed by management.
• Know the products and services offered by the Bank with the ability to recall and explain key benefits to the customer.
• Recognize each customer transaction as a cross-sell opportunity.
• Identify and respond to the needs of new and potential customer by listening and clarifying their needs.
• Direct customers as needed to other Southside departments.
• Maintain the security and confidentiality of all sensitive Bank information.
• Accurately communicate account information to customers.
• Understand and agree to abide by the policies and procedures established at Southside Bank.
• Follows established policies and procedures to avoid fraudulent activity (verify identification, review account history and recourse, etc.).
• Follows compliance procedures and verifies accuracy of reporting applicable transactions such as CTRs, SARs, monetary logs, and Reg CC holds.
• Maintain cash drawer limits and responsible for meeting the balancing standards of the cash drawer on a daily basis, working in accordance with the Teller Over/Short Policies.
• Ensure that all cash outages are reported to management.
• Accept and verify customer deposits.
• Cash checks and process less cash transactions within authorized limits; obtain supervisor’s approval to process transactions which exceed authorized limits.
• Perform special services as requested by customers, such as selling official checks, process cash advances and loan payments, completion of stop payments and cardholder claim statements and redeem savings bonds with accuracy.
• Continue professional development through training, seminars, membership in professional associations, as applicable.
• Responsible for complying with audit policies and procedures as they pertain to this position.
• Perform duties in compliance with applicable laws and regulations, including but not limited to the Bank Secrecy Act (BSA) and related anti-money laundering laws, and in accordance with the Bank’s Information Security Program.
• Understands and agrees to abide by the policies and procedures established at Southside Bank.
• Must comply with all applicable laws and regulations.
• Perform collection item processing such as dealer drafts and foreign items.
• Maintain a positive and caring atmosphere for customers and employees consistent with the Southside Bank’s mission, CORE Values, and Blue Book culture guide.
• Contribute to a positive team environment with peers in and out of the branch.
• Participates in proactive team efforts to achieve departmental and company goals.
• Assist with opening and closing duties.
• Participates in special projects as assigned.
• Complies with all safety policies, practices and procedures.
• Report all unsafe activities to supervisor and/or Human Resources.
• Performs additional duties as assigned or directed.

Benefits

• Medical, Prescription Drugs, Dental, and Vision Insurance
• Insurance Eligibility for Team Members and Dependents Starting on the First Day of Employment
• 401(k) with a Match
• Basic, Voluntary, and Dependent Life Insurance
• Paid Time Off
• Paid Bank Holidays
• Workplace Wellness Programs
• Employee Assistance Programs
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees