Teller I - Highland Village, Texas
About The Position
The Teller I position at SouthState Bank is responsible for taking ownership of all tasks and challenges encountered in the operation of their assigned position. This role serves customers quickly, accurately, efficiently, and confidentially according to the SouthState Bank Service Standards. Tellers are expected to know and understand the products and services offered by the Bank, identify customer needs and expectations, and seek opportunities to expand customer relationships through referrals. The role also involves maintaining a professional appearance, assessing and managing risks, ensuring compliance with banking regulations, and developing a strong understanding of customer-facing technology to assist customers with self-service options. Specific teller duties include processing transactions for various accounts, maintaining a neat work area, assisting in training new tellers, allowing customers access to safe deposit boxes, cashing checks and processing withdrawals within assigned limits, selling certified checks, balancing transactions daily, and potentially servicing ATMs and utilizing branch capture systems. Tellers must know and follow all policies and procedures related to transactions, operational errors, workflow, and security/audit procedures.
Requirements
- 18 months or less experience
- Cash handling experience
- Sales experience
- Customer service experience
- Good interpersonal skills
- Good computer skills
- Ability to read, write, speak, and understand English
Nice To Haves
- Previous banking experience preferred
Responsibilities
- Serve customers quickly, accurately, efficiently, and confidentially according to the SouthState Bank Service Standards.
- Know and understand the products and services offered by the Bank, including facts, features, benefits, advantages, rules, regulations, and price structure.
- Identify customer needs and expectations by listening for clues.
- Seek opportunities to expand customer relationships by making referrals as outlined in the goals for this position.
- Present a neat and professional personal appearance, in accordance with bank policy.
- Assess and effectively manage all risks associated with job function.
- Ensure compliance with all banking regulations, including Regulation CC and Bank Secrecy Act.
- Develop a strong understanding of customer-facing technology with the ability to discuss with and enroll customers in self-service options.
- Process transactions for savings, checking, and loan accounts.
- Maintain a neat and orderly work area.
- Assist in guiding and training new tellers.
- Allow customers access to safe deposit boxes.
- Cash checks and process savings withdrawals within assigned limits and in accordance with prescribed procedures.
- Sell certified checks within assigned limits.
- Balance transactions daily.
- Service/balance ATM.
- Utilize the branch capture system.
- Follow policies and procedures in completing transactions, minimizing operational errors, and maintaining a proper workflow.
- Follow the branch’s security and audit procedures and understand the function and operation of the security devices.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
