Teller Floater

LONE STAR NATIONAL BANK•McAllen, TX

1d•Onsite

About The Position

The Teller Floater is responsible for delivering accurate, compliant, and efficient transaction services while providing a positive customer experience. This role requires strong attention to detail, the ability to retain and consistently apply banking procedures, and sound judgment when executing transaction requirements in a regulated environment. The Teller Floater must be adaptable, quickly integrate into different branch teams, and maintain consistent service standards while supporting operational needs where coverage is required.

Requirements

High school diploma or GED
Prior banking experience required or a Bachelor’s Degree
Prior cash-handling experience required
Demonstrated ability to retain, recall, and consistently apply detailed procedural information
Strong attention to detail and ability to maintain focus while performing repetitive and regulated tasks
Ability to follow multi-step processes and exercise judgment within established guidelines
Strong reliability, accountability, and integrity when handling cash and confidential information
Bilingual in English and Spanish required
Must be able to work flexible hours as scheduled Monday through Friday, and Saturday rotation (hours will fluctuate as business needs dictate)

Responsibilities

Provides a welcoming environment and communicates professionally and effectively with customers and other members of the team
Accurately process a high volume of customer transactions, including deposits, withdrawals, payments, transfers, and check cashing, verifying endorsements, placing Reg CC holds, cash advances, etc.
Consistently apply banking policies, procedures, and regulatory requirements across a variety of transaction types
Retain and correctly apply transaction rules, limits, holds, documentation requirements, and exception handling
Perform required verification and control steps to ensure accuracy, compliance, and risk mitigation
Maintain a balanced cash drawer by accurately accounting for all cash received and disbursed
Manage multiple tasks simultaneously while maintaining focus and accuracy in a fast-paced environment
Identify discrepancies, exceptions, or potential risks and escalate appropriately
Adhere to all security, audit, and internal control standards
Deliver professional, courteous, and efficient service while managing frequent interruptions
Participates in job specific training and other various Bank training programs, as necessary
Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy
Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations
Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML
Performs other related duties as required and assigned