Teller Floater

Sound Credit Union•Olympia, WA

2d•Onsite

About The Position

Sound Credit Union is seeking a Teller Floater / Member Service Representative to support branches in the Thurston Region. The ideal candidate will have a passion for helping others, curiosity, problem-solving skills, and value building customer relationships. The position offers opportunities for professional development through a unique Branch Progression Model, providing advancement and salary increases via on-the-job training. Employees are eligible for quarterly incentives tied to product and service goals, and a monetary incentive when the branch meets quarterly goals and audit. Float Tellers also receive a monthly car stipend of $500. Sound Credit Union is committed to supporting its members, employees, and communities, fostering a diverse and inclusive workplace. Founded in 1940, it is one of Washington State’s largest credit unions with 26 full-service branches in the Puget Sound region, guided by principles of making a connection, being a champion, and doing the right thing.

Requirements

One year experience in a customer service position required
High School Diploma or equivalent required
Must be bondable
Employer sponsorship to secure or maintain employment authorization is not available
Notary and NMLS certifications are necessary for UA II level and higher and require US citizenship or permanent legal residency in order to be obtained as per WA State Law
Ability to flexibly travel between branches

Nice To Haves

Cash handling and retail sales experience is preferred

Responsibilities

Assist members with financial transactions
Respond to inquiries
Build relationships
Provide information on account status, balances, and loan details to deliver exceptional member service

Benefits

100% employer paid premiums for medical, dental, vision, and disability for yourself and more than 70% for dependent’s premiums
401k match dollar for dollar up to 4% – plus an additional discretionary profit share
Three weeks Paid Time Off (PTO) accrued annually to start, with increases over tenure
Up to 40 hours of employer paid Work/Life Balance time, awarded annually
10 employer paid Federal Holidays every year
Up to 3% annual salary equivalent annual bonus may be awarded when the Credit Union meets its goals, paid each November
Up to $50/month gym/lifestyle reimbursement
Up to $5,000/year Tuition Assistance Program
Incentives for multilingual speakers
Employee Assistance Program (EAP) and Virtual Behavioral & Mental Health Services
Free and/or discounted banking services and loans
Employee Charitable Matching Program
Free ORCA pass
Monthly car stipend of $500
Wide range of incentives tied to certain products and services, paid out quarterly
Monetary incentive to the team members when a branch meets its quarterly goals and audit