Teller/Customer Service Representative (Camp Bowie)

Hilltop Holdings•Fort Worth, TX

21d•Onsite

About The Position

PlainsCapital Bank is hiring a Teller/Customer Service Representative for its Camp Bowie branch. The role processes financial transactions and supports customers with account opening, check orders, debit cards, account maintenance, and related needs. It also provides information about bank products and services, maintains cash and transaction records, and performs other branch duties as needed. The position requires a high school diploma or GED (or equivalent), at least one year of retail customer service or banking experience, and strong customer service, communication, math, organization, problem-solving, time-management, and computer skills. The successful candidate is self-motivated, takes initiative, demonstrates accountability, and pays close attention to detail.

Requirements

High school diploma or GED, or equivalent.
At least one year of retail customer service or banking experience.
Excellent customer service skills.
Ability to perform basic arithmetic calculations and use a basic calculator.
Excellent verbal, written, and interpersonal communication skills.
Strong time-management, organizational, and problem-solving skills, including the ability to multitask in a deadline-driven environment.
Strong PC skills, including Microsoft Office word processing and spreadsheets, as well as custom applications and systems.
Self-motivation, strong initiative, accountability, and attention to detail.

Responsibilities

Provide prompt, friendly, courteous, and professional customer service and accurately process transactions.
Process checks, deposits, withdrawals, transfers, loan payments, and change orders.
Respond to routine inquiries about bank products and services in person, by telephone, or by mail.
Offer notary services.
Perform scheduled branch opening and closing duties in accordance with security and dual-control requirements.
Maintain and balance the daily cash drawer and other receipts; balance the ATM when required; and assist with vault, TCD, and/or TCR balancing.
Process mail, night-drop, and ATM deposits; scan and upload documents to the appropriate file or department.
Wrap and bag coin, verify currency, mix new currency, and turn in mutilated currency.
Open new accounts and cross-sell bank products and services; explain options, assess customer needs, guide product selection, or refer customers to the appropriate business line.
Enter customer information, prepare account-opening documents, explain required documentation, and obtain signatures.
Maintain customer accounts and provide account-related service, including address changes, stop-payment requests, e-statement requests, and account closures in accordance with procedures.
Perform miscellaneous duties such as filing, answering phones, and maintaining supplies.
Perform other duties as required.